Support Board
Date/Time: Sat, 22 Feb 2025 18:45:54 +0000
Logon error received from the server: Username not authorized - Full CME Group
View Count: 599
| [2021-02-02 02:42:41] |
| Valentin Iamandi - Posts: 6 |
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Hi, I just got Sierra Charts and Denali data service. I get only delayed data. The log says Logon error received from the server: Username not authorized I have activated : Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Not sure what to do. Please help... |
| [2021-02-02 05:52:10] |
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Reconnect to the data feed and let us know if you still get that same message: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-02 05:52:24
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| [2021-02-02 14:21:07] |
| Valentin Iamandi - Posts: 6 |
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I get the same error, no change: SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2021-02-02 09:19:04.588 DTC Client socket (3) | Creating socket. | 2021-02-02 09:19:04.589 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-02-02 09:19:04.589 DTC Client socket (3) | Connecting to IP: 204.15.197.13. | 2021-02-02 09:19:04.589 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-02-02 09:19:04.637 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-02-02 09:19:04.637 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-02-02 09:19:04.637 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-02-02 09:19:04.722 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-02-02 09:19:04.722 SC DTC Delayed Exchange Data | Received logon response. | 2021-02-02 09:19:04.783 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-02-02 09:19:04.783 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-02-02 09:19:04.783 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-02-02 09:19:04.783 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-02-02 09:19:04.783 DTC Client socket (3) | CloseSocket call. | 2021-02-02 09:19:04.783 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-02-02 09:19:04.783 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-02-02 09:19:04.784 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-02-02 09:19:04.784 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-02-02 09:19:04.784 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-02-02 09:19:04.830 |
| [2021-02-02 14:29:58] |
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We have temporarily authorized the real-time data for today but you need to connect to your trading account to authorize it for a month.: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees There is a problem with delayed data related to your account and we need a couple of hours to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-02 14:30:06
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| [2021-02-02 17:36:47] |
| Valentin Iamandi - Posts: 6 |
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My trading account with Tradovate is not yet funded and it will take me a few weeks to fund the account. Can I use it as it is now, I will pay for the access until the account gets the funds ? The Footprint and TPO dont work now, what can I do to have them working? |
| [2021-02-02 20:25:41] |
| Valentin Iamandi - Posts: 6 |
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it is working now, footprint and all Please let me know if I can use it for this month and I will have the account funded in the next 2 weeks... |
| [2021-02-02 22:20:03] |
| Valentin Iamandi - Posts: 6 |
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Hi, The footprint does not work, I receive this message: ESH21-CME 1000 Volume #12 | Reloading chart. | 2021-02-02 15:03:00.003 Loading market depth data. | 2021-02-02 15:03:00.013 Loaded depth data records for CLH21-NYMEX 2021-02-02 from 2021-02-02 14:28:57.255000 to 2021-02-02 20:02:56.719000. | 2021-02-02 15:03:01.017 ESH21-CME #13 | Reloading chart. | 2021-02-02 15:03:01.426 ESH21-CME #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:01.426 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.494 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:01.494 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.507 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:01.507 * Loaded depth data records for ESH21-CME 2021-02-02 from 2021-02-02 14:28:57.254000 to 2021-02-02 20:02:56.999000. | 2021-02-02 15:03:01.585 CLH21-NYMEX [C] 10 Sec #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:01.588 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.589 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.589 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.652 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.652 * ESH21-CME [C] 10 Sec #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:01.708 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.708 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.709 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.742 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:01.742 * Loading market depth data. | 2021-02-02 15:03:01.748 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.039 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.039 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.274 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.274 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.329 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:02.329 * Loaded depth data records for CLH21-NYMEX 2021-02-02 from 2021-02-02 14:28:57.255000 to 2021-02-02 20:02:56.719000. | 2021-02-02 15:03:02.373 CLH21-NYMEX [C] 500 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:02.398 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.399 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.499 * Loading market depth data. | 2021-02-02 15:03:02.530 Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.745 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:02.745 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.754 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.891 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:02.891 * Loaded depth data records for ESH21-CME 2021-02-02 from 2021-02-02 14:28:57.254000 to 2021-02-02 20:02:56.999000. | 2021-02-02 15:03:03.320 ESH21-CME [C][M] 1000 Trades #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:03.421 Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:03.423 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:03.593 * Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:03.787 * Numbers Bars | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:03.864 * Numbers Bars | To restore the chart, remove this study. | 2021-02-02 15:03:03.864 * ESH21-CME [C][M] 2.50 Range #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-02-02 15:03:12.873 |
| [2021-02-03 08:44:34] |
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We cannot allow access to CME real-time data for a few weeks at the nonprofessional rate when there is not a verified trade account. You will need to activate the professional exchanges: Is Historical and Real-time Futures Data Included?: CME Exchange Fees for Professionals and Users Without a Supported Trading Account Regarding this: Market Depth Historical Graph | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-02-02 15:03:02.274 *
You need to change to Service Package 11 following the below instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-03 08:44:55
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| [2021-02-03 14:07:55] |
| Valentin Iamandi - Posts: 6 |
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I updated to package 11. I am funding my tradovate account today, it will take a few days to clear. Can I use Tradovate with SierraCharts? Thank you |
| [2021-02-03 15:34:16] |
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Yes through CQG: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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