Support Board
Date/Time: Sat, 22 Feb 2025 17:28:13 +0000
sierra chart - not connected
View Count: 666
| [2021-02-01 15:45:31] |
| User583120 - Posts: 5 |
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hi team when I log on to my sierra accout a ihave on the top left side on the screen on the red information NOT CONNECTED information I received is: connect to the data feed curent service package does nor support this function help-> account control panel' to change your package I try to do that byt after log in to my panel I found information Available Services Choose Service Package and Time Period for Usage Time, or "Disabled": Not available for your account type, as it is associated with a reseller. For your account, Service Package activation and deactivation is controlled by a reseller for your account. Your current Service Package is 3 with an ending date of 2021-02-13. what I should do to have sierra accout connected? my account number BR Anna Date Time Of Last Edit: 2021-02-01 15:50:44
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| [2021-02-01 15:52:29] |
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Perform this procedure here: Sierra Chart - Software Login Instructions: Forced Login Let us know if you can then connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-01 15:52:40
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| [2021-02-01 15:59:09] |
| User583120 - Posts: 5 |
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hi team, still not working not connected attached screen please check why is not working thanks for your help |
 errorr.PNG / V - Attached On 2021-02-01 15:57:58 UTC - Size: 270.23 KB - 187 views Attachment Deleted. |
| [2021-02-01 19:40:40] |
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Ok we see you are trying to connect to SC Data-All Services. That is not supported on your account with AMP. You would need to connect either to CQG or the Sierra Chart Order Routing Service. Instructions for each: Sierra Chart / Trading Technologies Futures Order Routing Service CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-02 11:07:18
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| [2021-02-02 09:11:38] |
| User583120 - Posts: 5 |
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hi team, it still the same I did what waas in manual but it did'n help nothing change please check what I cannot connect sierra? thanks for your help BR Anna |
| [2021-02-02 13:01:23] |
| User583120 - Posts: 5 |
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hi Team CQC connection i woerking now is green ;-) thanks for your help you can close ticket have a nice day BR Anna |
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