Support Board
Date/Time: Fri, 21 Feb 2025 18:36:31 +0000
[Chart::WindowProc] Exception
View Count: 656
| [2021-01-25 21:12:21] |
| SavantTrader - Posts: 110 |
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I'm using SC v2222 (64-bit). The following exception appears in the Message Log: GCH21_FUT_COMEX 240 Min #8 | Reloading chart. | 2021-01-25 16:09:39.548
GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:40.005 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:40.504 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:41.008 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:41.498 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:41.997 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:42.498 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:42.999 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:43.498 * GCH21_FUT_COMEX[M] #6 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2021-01-25 16:09:43.999 * HD Request # 13 | Downloading Intraday chart data for GCH21_FUT_COMEX to the file GCH21_FUT_COMEX.scid. Service: comex | 2021-01-25 16:09:44.450 Please make a note of it. |
| [2021-01-25 22:48:14] |
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There is nothing for us to make a note of here. This is an operating system level issue. This is not a Sierra Chart issue. We recommend running Sierra Chart in Safe Mode and see if that helps: Sierra Chart - Software Login Instructions: Using Safe Mode And disable OpenGL if you are using that option: Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) But just for us to be completely certain there is nothing wrong within Sierra Chart, aattach the Chartbook that contains this chart: GCH21_FUT_COMEX[M] #6 and we will test. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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