Support Board
Date/Time: Fri, 21 Feb 2025 18:19:30 +0000
getting invalid user name and password error when trying to connect to cqg, I have tried
View Count: 633
| [2021-01-19 22:39:32] |
| User541913 - Posts: 7 |
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I reied multiple time to reset password without success I contacted amp my broker still having issues connecting please helP david mccoy ** Date Time Of Last Edit: 2021-01-20 03:54:13
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| [2021-01-20 03:55:36] |
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Most likely you are having trouble connecting to CQG. Your broker needs to help you with this. It will be easiest and best to have AMP change you to the Sierra Chart Order Routing Service to avoid this problem: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-20 03:56:20
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| [2021-01-20 18:24:11] |
| User541913 - Posts: 7 |
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amp says everything fine on their side, reset password, when try to connect says invalid user and password, redirects me to pay for package, i spoke with amp futures my broker they state with my account i get package 3 for free, can I get some help?, there must be something wrong, want to get connect sierra to cqg can you help?
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| [2021-01-20 18:25:05] |
| User541913 - Posts: 7 |
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amp says everything fine on their side, reset password, when try to connect says invalid user and password, redirects me to pay for package, i spoke with amp futures my broker they state with my account i get package 3 for free, can I get some help?, there must be something wrong, want to get connect sierra to cqg can you help?
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| [2021-01-20 18:41:16] |
| John - SC Support - Posts: 38111 |
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What "redirects me to pay for package"? Can you give us a screenshot showing what this is about? Also, give us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-20 18:52:18] |
| User541913 - Posts: 7 |
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i do not have a screen shot, how can you help me get logged in? i have as my user name:AC92907 and password that I got from amp futures on reset as xxxxxxx please help? my amp broker says I have 3 package included, I was able to log in without any issues for a long time, not sure why having so much problem Date Time Of Last Edit: 2021-01-20 19:18:57
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| [2021-01-21 02:15:15] |
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The question we have is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: Software Login or Data Feed Connection Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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