Support Board
Date/Time: Thu, 20 Feb 2025 20:38:17 +0000
Message : Unhandled Exception
View Count: 549
| [2021-01-18 15:36:39] |
| User867902 - Posts: 2 |
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my message board is running this message continuously : caught an unhandled exception Please Advise Thanks |
 Capture.PNG / V - Attached On 2021-01-18 15:34:57 UTC - Size: 184.51 KB - 194 views Capture.PNG / V - Attached On 2021-01-18 15:35:42 UTC - Size: 184.51 KB - 185 views |
| [2021-01-18 16:59:05] |
| John - SC Support - Posts: 38093 |
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It means that there was an error on that chart for some reason that was not handled gracefully by the software. Are you running any 3rd party studies on that particular chart (#10, it's a Point and Figure chart for ESH21-CME)? If so, then remove those and see if you continue to get the error. If you do continue to get the error (or you do not have any 3rd party studies on it), then attach your chartbook to this thread so we can take a look and see if we can reproduce it. The following gives instructions to post the chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-18 23:33:54] |
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Restart Sierra Chart and run Sierra Chart in Safe Mode and let us know if you still have the issue: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-18 23:34:06
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