Support Board
Date/Time: Thu, 20 Feb 2025 20:50:38 +0000
Amp open order flattened
View Count: 765
| [2021-01-15 20:00:03] |
| GreyLock58 - Posts: 170 |
|
I had an a position active via Amp. It was flattened when I exited temporarily from Sierra Chart. When I opened up Sierra Charts my position was flattened. Why would this be?
|
| [2021-01-15 22:24:29] |
| GreyLock58 - Posts: 170 |
|
So I have Amp checking this out, but they said it happened on my end. I now have a suspicion of why this might have occurred. Correct me if I am wrong. I had positions in two markets and when I clicked on the “Flatten All” button via the “Trade Positions” window a confirmation box comes up. I did not click on the confirmation box, but rather I closed Sierra Charts and when I reopened Sierra Charts, the confirmation box was gone and my positions were flattened. Does this happen by design or is this a problem. To reiterate, I never clicked on the confirmation box. Please advise.
|
| [2021-01-16 21:25:19] |
| GreyLock58 - Posts: 170 |
|
So I assume that this is a Sierra Charts issue. During live trading if I have a confirmation box open and Sierra Charts is closed then the confirmation box is activated "Yes" without me actually clicking on it. Is this true? I need to know, so I can adjust.
|
| [2021-01-16 21:53:34] |
| |
|
p. I did not click on the confirmation box, but rather I closed Sierra Charts and when I reopened Sierra Charts, the confirmation box was gone and my positions were flattened.
No this is not technically possible.Refer to the information here to locate the orders that flattened the positions and what the source of them was: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-18 17:15:40] |
| GreyLock58 - Posts: 170 |
|
I duplicated this today. I had a position in the Micro E-Mini and a position in the Micro E-Mini Nasdaq. I then clicked on the Flatten All via Trade Positions window. The confirmation window comes up. I do not affirm, but rather close the Sierra Charts program. I then open the Sierra Charts program and my positions are flattened. I never click on the confirmation window. So yes this is technically possible. Amp says its on Sierra Charts. This is costing me money to prove this, since I have to do this with live trading. So I am not going to test this again. My solution for now is don't use the Flatten All and leave the confirmation window open while closing the program. |
| [2021-01-18 18:03:05] |
| John - SC Support - Posts: 38093 |
|
How are you exiting from Sierra Chart? You should not be able to access any of the standard methods to close the program when an Order Confirmation Window is present. In fact, you should not be able to do anything but respond to that window at that point in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-18 18:20:56] |
| GreyLock58 - Posts: 170 |
|
I close the program the same way every time. I click on the upper right hand x at the top of the window. Then another window pops up stating that if I have client side attache orders, they will not be managed. I click that and then the usual window pops up asking if I want to save everything. I click yes and then close the program When I reopen the program the positions I had have been flattened. Never did I affirm the All Flatten Window.
|
| [2021-01-18 18:34:23] |
| John - SC Support - Posts: 38093 |
|
We just want to absolutely confirm this. We have attached an image showing the confirmation window when we are trying to Flatten a position. When this window is up, we are not able to exit from Sierra Chart (or perform any other action other than responding to this window). Please look at the image and let us know that you also have a similar window up, and while it is displayed, you are able to select the X in the upper right corner and then exit from Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 FlattenConfirmation.png / V - Attached On 2021-01-18 18:34:19 UTC - Size: 53.82 KB - 193 views |
| [2021-01-18 18:49:03] |
| GreyLock58 - Posts: 170 |
|
Yes, I have no problem with simulation. I cannot close Sierra Charts until I click on the confirmation window. The problem is with live trading and with the "Flatten All" button via the Trade Positions. With live trading and clicking on the "All Flatten" button via the Trade Positions window I can close the Sierra Charts without clicking on the confirmation window. Positions with simulated trading does not show up in the Trade Positions window. This problem can only be duplicated with live trading.
|
| [2021-01-18 21:09:51] |
| GreyLock58 - Posts: 170 |
|
Also, when Sierra Charts directed me to "Determining the Origin of a New/Modified Order" page. This did not help. The explanation on this web page works for simulated orders, but not for Live Trading. at least for me. When I look at the "OrderActionSource"in the "Trade Activity Log", it does not give info on which chart the order was submitted from and does not contain the text "User order entry" anywhere.
|
| [2021-01-18 21:59:11] |
| |
|
The explanation on this web page works for simulated orders, but not for Live Trading This is definitively untrue."OrderActionSource" What is this field set to for the order that flattened the positions? I then open the Sierra Charts program and my positions are flattened. I never click on the confirmation window. So yes this is technically possible. This definitively cannot be true as you are explaining. It is not possible for a prior confirmation that is not acknowledged, to then take action when Sierra Chart is restarted. No such functionality even exists. We need the information above. What is the order action source? We need you to post the order information here so we can see what is happening in your case.Follow the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-18 22:01:56
|
| [2021-01-18 22:27:08] |
| GreyLock58 - Posts: 170 |
|
O.K. I uploaded TradeActivityLog_2021-01-18_UTC.AC133909.data I hope that is what you want. Otherwise I will duplicate this scenario tomorrow during live trading and send info again.
|
Private File Attachment Deleted. |
| [2021-01-19 04:09:06] |
| |
|
In that file we see three different closing fills. There are no lines in the log about the originating order for those fills. Those orders did not originate from the installation of Sierra Chart that this log is from unless they were removed by you. That is all we can say based on the given information. Thinking about this some more, perhaps there is a scenario when you close the program that the operating system is pressing the Yes button for the confirmation window to flatten positions and then the working orders are canceled and the market order to flatten the position is held and when Sierra Chart is restarted the market order is sent when it is determined that the working orders have been canceled.. Although if this is the case, there is nothing going wrong here. Just make sure you do not have an outstanding confirmation window. We cannot control what the operating system is doing. We are not going to spend further time on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-19 04:38:07
|
To post a message in this thread, you need to log in with your Sierra Chart account: