Login Page - Create Account

Support Board


Date/Time: Fri, 21 Feb 2025 19:03:35 +0000



Post From: Amp open order flattened

[2021-01-18 21:59:11]
Sierra Chart Engineering - Posts: 104368
The explanation on this web page works for simulated orders, but not for Live Trading
This is definitively untrue.

"OrderActionSource"
What is this field set to for the order that flattened the positions?

I then open the Sierra Charts program and my positions are flattened. I never click on the confirmation window. So yes this is technically possible.
This definitively cannot be true as you are explaining. It is not possible for a prior confirmation that is not acknowledged, to then take action when Sierra Chart is restarted. No such functionality even exists. We need the information above. What is the order action source? We need you to post the order information here so we can see what is happening in your case.

Follow the instructions here:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-18 22:01:56