Support Board
Date/Time: Thu, 20 Feb 2025 19:47:56 +0000
Compte Bloqué
View Count: 536
| [2021-01-14 19:44:35] |
| User166863 - Posts: 19 |
|
Madame Monsieur, pouvez vous m'aider ? Mon compte EUREX est bloqué, j'ai payé trop et je ne comprends pas les instructions, je ne comprends pas la traduction française automatique et je ne parle pas anglais. c'est horrible car chaque mois j'ai beaucoup de mal à renouveler mon compte... j'ai payé hier 67 dollars et aujourd'hui 25 |
| [2021-01-14 22:14:57] |
| John - SC Support - Posts: 38084 |
|
From Google Translate: Dear,
can you help me ? My EUREX account is blocked, I overpaid and I don't understand the instructions, I don't understand the automatic French translation and I don't speak English. it's horrible because every month I have a lot of trouble renewing my account ... I paid 67 dollars yesterday and today 25 We have taken care of this for you. Here are the steps we took: - Refunded one month of Package5 (+$36.00 USD to your Services Balance). You had an extra month where it looks like you had inadvertently selected the "Renew Now" button, which added 1 month of Package 5. We undid that. - Reactivated the Sierra Chart Exchange Data Feed (-$15.00 USD to your Services Balance). The data feed fee was only $15.00 since it is part-way through the month of January. On February 1, 2021 you will be charged the full $25.00 USD. - Reactivate the EUREX Exchange (-$21.00 USD to your Services Balance). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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