Support Board
Date/Time: Fri, 21 Feb 2025 18:35:51 +0000
Post From: Compte Bloqué
| [2021-01-14 22:14:57] |
| John - SC Support - Posts: 38111 |
|
From Google Translate: Dear,
can you help me ? My EUREX account is blocked, I overpaid and I don't understand the instructions, I don't understand the automatic French translation and I don't speak English. it's horrible because every month I have a lot of trouble renewing my account ... I paid 67 dollars yesterday and today 25 We have taken care of this for you. Here are the steps we took: - Refunded one month of Package5 (+$36.00 USD to your Services Balance). You had an extra month where it looks like you had inadvertently selected the "Renew Now" button, which added 1 month of Package 5. We undid that. - Reactivated the Sierra Chart Exchange Data Feed (-$15.00 USD to your Services Balance). The data feed fee was only $15.00 since it is part-way through the month of January. On February 1, 2021 you will be charged the full $25.00 USD. - Reactivate the EUREX Exchange (-$21.00 USD to your Services Balance). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |