Support Board
Date/Time: Wed, 19 Feb 2025 00:30:34 +0000
Chart disappears when switching to version 2215
View Count: 636
| [2021-01-04 14:35:04] |
| User869657 - Posts: 31 |
|
Hi SC team, I have two charts on my chartbook (one Fut and one CFD) ; when switching from version 2207 to 2215 and opening the same chartbook, only the CFD chart is open. The log shows the following : Opened cached Intraday file: C:\SierraChart\Data\GER30.scid. Thread ID: 12016 | 2021-01-04 13:58:19.078 Opened cached Intraday file: C:\SierraChart\Data\FDAXH21-EUREX.scid. Thread ID: 12016 | 2021-01-04 13:58:19.078 Chart (FDAXH21-EUREX) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-01-04 13:59:08.112 * FDAXH21-EUREX [CBV] 5 Min #5 | Reloading chart. | 2021-01-04 13:59:08.155 Chart (GER30) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541 | 2021-01-04 13:59:08.175 * GER30 5 Min #2 | Reloading chart. | 2021-01-04 13:59:09.439 FDAXH21-EUREX [CBV] 5 Min #5 | StartDateTimeForLoadingOrderFills: 2020-10-27 08:00:00 | 2021-01-04 13:59:09.480 GER30 5 Min #2 | StartDateTimeForLoadingOrderFills: 2020-10-27 08:00:00 | 2021-01-04 13:59:10.248 Looking at the log, it seems both charts are up and running but the fut is not. Is it linked to the message "Chart (FDAXH21-EUREX) | Encountered unknown Chartbook Field. Field Code: 542. Previous Field Code: 541" and would you have any idea about it please ? Thanks a lot |
| [2021-01-04 14:51:57] |
| John - SC Support - Posts: 38036 |
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Please attach your Chartbook to this thread for us to take a look at it following these instructions: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-04 15:49:48] |
| User869657 - Posts: 31 |
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Thanks for the quick reply. Please find it attached
|
 $19-08-27.cht - Attached On 2021-01-04 15:49:30 UTC - Size: 11.55 KB - 196 views |
| [2021-01-04 18:10:58] |
| John - SC Support - Posts: 38036 |
|
We need to look a bit further into why that error is occurring, but it looks like you can get the chart up simply by select the CW menu and then selecting the chart in that list.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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