Home >> Support Board

Support Board

Date/Time: Thu, 19 Sep 2024 16:09:29 +0000

How to Post a Message for Support

Order rejected

View Count: 1560

[2014-02-19 20:30:02] #1 [Go To First Post]
joeroma - Posts: 43
I started using the SC datafeed yesterday. I tried to place a limited order today at 12:18 Pacific Time but it was rejected. The following are the last lines of the Message Log. Rithmic DTC: Requesting Trade Positions data. \| 2014-02-19 10:01:13 Rithmic DTC - Server Alert: Trading System Connection Broken \| 2014-02-19 10:05:44 Rithmic DTC - Server Alert: Intraday History Connection Broken \| 2014-02-19 10:05:57 Rithmic DTC - Server Alert: Trading System Connection Opened \| 2014-02-19 10:06:10 Rithmic DTC - Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-02-19 10:06:10 Rithmic DTC - Server Alert: Intraday History Connection Opened \| 2014-02-19 10:07:13 Rithmic DTC - Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-02-19 10:07:13 Rithmic DTC: Requesting Trade Positions data. \| 2014-02-19 12:18:12 I'm not sure what the problem is, unless there is some setting I need to adjust with the SC datafeed. Please let me know. Thanks.

[2014-02-19 20:52:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Message Log is not helpful in this particular case. What does the Trade >> Trade Service Log show when the order is rejected? In most cases you will need to contact your broker about what you see there for a rejected order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-19 20:53:11

[2014-02-19 20:59:06] #3 [Go To First Post]
joeroma - Posts: 43
Trader Service log has the following message: Received trade account information \| 2014-02-19 06:02:05 Rithmic DTC: Received 1 accounts from service. \| 2014-02-19 06:02:06 Order price: 1830.000000. Symbol: ESH4-CME \| 2014-02-19 12:12:17 Trade Order Error - Rithmic DTC order report (Order reject). Info: Error submitting an order request. Error code: 23. Internal Order ID: 19874. Service Order ID: (none). Symbol: ESH4-CME \| 2014-02-19 12:12:17

[2014-02-19 21:41:19] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not really sure about this. Error code 23 translates to: API_MINOR_ERROR This is from the Rithmic software. No idea what that means. Never seen it before. Try selecting File >> Disconnect and then File >> Connect to Data Feed. If there still is a problem we will have to contact Rithmic about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-19 21:41:49

[2014-02-19 21:55:41] #5 [Go To First Post]
joeroma - Posts: 43
In the Data/Trade Service Settings, Enable FIX Logging is unchecked. I don't know if this is relevant. I'll try placing another order tomorrow. I'll let you know if the problem persists. BTW I'm glad there was an error. I would have been stopped out.

[2014-02-20 14:33:23] #6 [Go To First Post]
joeroma - Posts: 43
I tried to place a limit order and got the same error message in the Trade Service Log Received trade account information \| 2014-02-20 06:07:48 Rithmic DTC: Received 1 accounts from service. \| 2014-02-20 06:07:49 Order price: 1823.500000. Symbol: ESH4-CME \| 2014-02-20 06:31:06 Trade Order Error - Rithmic DTC order report (Order reject). Info: Error submitting an order request. Error code: 23. Internal Order ID: 19875. Service Order ID: (none). Symbol: ESH4-CME \| 2014-02-20 06:31:06

[2014-02-20 14:35:33] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will ask Rithmic about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-02-20 14:48:20] #8 [Go To First Post]
joeroma - Posts: 43
Just to let you know. I closed the instance of SC using the SC datafeed and opened another instance using Rithmic as the datafeed and I was able to place an order without any problems.

[2014-02-20 14:56:09] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, then that indicates that an order cannot be placed without subscribing to data through the Rithmic data feed. We did not know that. Maybe Rithmic can solve that. You are the first user to report this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-20 14:56:25

[2014-02-20 20:55:36] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have discussed this with Rithmic, and they let us know what we need to do to resolve this. So this will be resolved in the next release. We will try to get this out this evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-02-20 23:44:14] #11 [Go To First Post]
ejtrader - Posts: 688
Just FYI - I remember running into "similar(or same)" issues recently(twice - but not sure what the exact error message was - Rithmic + SC realtime feed ) and ended up performing symbol reset and it has worked for me. You might want to try it out. thanks Date Time Of Last Edit: 2014-02-20 23:45:47

[2014-02-21 03:15:56] #12 [Go To First Post]
joeroma - Posts: 43
Thanks for the suggestion ejtrader. I'll try that Friday until SC fixes it in the next release.

[2014-02-21 03:24:36] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see how that suggestion will work at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-21 03:24:49

[2014-02-21 03:48:47] #14 [Go To First Post]
joeroma - Posts: 43
Ok. I'll just wait until the next release.

To post a message in this thread, you need to log in with your Sierra Chart account: