Support Board
Date/Time: Thu, 13 Feb 2025 22:13:05 +0000
GET SPREADS NYMEX SYMBOLS
View Count: 549
| [2020-12-29 13:59:56] |
| User664240 - Posts: 206 |
|
THE SELECTION WINDOW FOR NYMEX SPREADS NEVER APPEARS,
|
| [2020-12-29 14:08:35] |
| |
|
There is a new method by which this is implemented. It is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Exchange Traded Spreads It will work with the symbols listed under File >> Find Symbol >> Futures-NYMEX (Realtime) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 14:39:32] |
| User664240 - Posts: 206 |
|
Exactly and yet no spread window.Please confirm you've tested on your end as I have not been able to generate the spread selection window for two days. The issue is related to subinstance. Spread window appears in main instance but not in the sub. Please experiment and test.
|
| [2020-12-29 15:34:49] |
| John - SC Support - Posts: 37946 |
|
We are not having any problem with this ourselves. Follow these instructions to get us your Message Log from the Sub-Instance: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". Try to get the Spreads Window by selecting the symbol and selecting the Get Spreads button. Tell us the symbol. Provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 17:18:16] |
| User664240 - Posts: 206 |
|
Sent Log using the send for Analysis method Symbol is NG |
| [2020-12-29 17:22:50] |
| User664240 - Posts: 206 |
|
Further I have two subinstances running and only one is problematic, sub instance 2 leading me to think there's something I HAVE INCORRECTLY set in this sub instance?
|
| [2020-12-29 19:57:53] |
| |
|
This is what we see in the log: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 2, NumCurrentConnectionsForSameDevice = 3 | 2020-12-29 12:17:08.733
This means the connection is going direct to the server and it is getting limited due to connectivity rules from exchanges. We will implement a solution in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 20:08:10] |
| |
|
We are putting out a new revision of the latest prerelease in about 10 minutes. At that time you can update with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-29 23:19:04] |
| |
|
Letting you know we did release a new revision of the prerelease. You can update any time now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: