Support Board
Date/Time: Thu, 13 Feb 2025 17:41:09 +0000
Not getting data
View Count: 611
| [2020-12-18 16:21:09] |
| User608413 - Posts: 12 |
|
My data seems to have stopped receiving at precisely 9:30 AM EST today. Disconnecting and reconnecting, and restarting SC doesn't work. Please advise.
|
| [2020-12-18 16:26:10] |
| user459212 - Posts: 12 |
|
same
|
| [2020-12-18 16:40:12] |
| John - SC Support - Posts: 37934 |
|
User608413 - Are you using the Delayed Streaming Data? We are not seeing any issue with this data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-18 16:46:29
|
| [2020-12-18 16:40:54] |
| John - SC Support - Posts: 37934 |
|
dkoepke - It looks like you are using Rithmic. We no longer give technical support for Rithmic issues.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-18 16:51:23] |
| user459212 - Posts: 12 |
|
My data stopped at 09:30 EST just like his did, and Rithmic data works on Motivewave, which is why I said something.
|
| [2020-12-18 16:52:29] |
| User608413 - Posts: 12 |
|
Am on the delayed feed.
Date Time Of Last Edit: 2020-12-18 16:53:02
|
| [2020-12-18 16:58:13] |
| John - SC Support - Posts: 37934 |
|
User608413 - Get us your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-18 17:06:18] |
| User608413 - Posts: 12 |
|
Software version: 2175 64-bit | 2020-12-18 12:04:27.624 Primary Thread ID: 32 | 2020-12-18 12:04:27.624 Usage end date: 2021-01-05 | 2020-12-18 12:04:27.624 Enabled for: Advanced Features 2. | 2020-12-18 12:04:27.624 Enabled for: Sierra Chart Historical Data Service. | 2020-12-18 12:04:27.624 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-18 12:04:27.624 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-12-18 12:04:27.624 Current selected Data/Trading service: SC Data - All Services | 2020-12-18 12:04:27.624 Custom symbol settings values: enabled | 2020-12-18 12:04:27.624 Chart Update Interval: 500 | 2020-12-18 12:04:27.624 Intraday Data Storage Time Unit: 0 | 2020-12-18 12:04:27.624 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-12-18 12:04:27.624 2020-12-18 09:04:27 Local computer time | 2020-12-18 12:04:27.624 2020-12-18 17:04:27 Local computer time in UTC | 2020-12-18 12:04:27.624 2020-12-18 12:04:27 Local computer time in SC Time Zone | 2020-12-18 12:04:27.624 2020-12-18 16:18:30 Server time in UTC | 2020-12-18 12:04:27.624 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-12-18 12:04:27.624 Program path: C:\SierraChart\ | 2020-12-18 12:04:27.624 Data Files path: C:\SierraChart\Data\ | 2020-12-18 12:04:27.624 OS Version Number: 10.0 | 2020-12-18 12:04:27.624 Locale Setting: C | 2020-12-18 12:04:27.624 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-12-18 12:04:27.625 Allowed protected custom studies: | 2020-12-18 12:04:27.625 File >> Disconnect selected. | 2020-12-18 12:04:43.928 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-12-18 12:04:43.947 DTC Client socket (1) | CloseSocket call. | 2020-12-18 12:04:43.947 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-18 12:04:43.947 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-12-18 12:04:43.947 SC Data - All Services | Disconnected. | 2020-12-18 12:04:43.947 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-18 12:04:43.948 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-12-18 12:04:43.981 DTC Client socket (1) | Closed. | 2020-12-18 12:04:43.982 SC Data - All Services | Connected to server complete. | 2020-12-18 12:04:46.536 Triggering next historical data download in queue. | 2020-12-18 12:04:46.536 Triggering next historical data download in queue. | 2020-12-18 12:04:46.536 Triggering next historical data download in queue. | 2020-12-18 12:04:46.536 Triggering next historical data download in queue. | 2020-12-18 12:04:46.536 Triggering next historical data download in queue. | 2020-12-18 12:04:46.536 Mapping ESZ20 to ESZ20. Service code: cme | 2020-12-18 12:04:46.584 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ20 (ESZ20). ID: 1 Service code: cme | 2020-12-18 12:04:46.585 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2020-12-18 12:04:46.585 SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ20 (ESZ20). ID: 1 | 2020-12-18 12:04:46.585 Added historical Intraday data request for ESZ20 to the queue. | 2020-12-18 12:04:46.585 Intraday data recording state for symbol ESZ20 is set to download 'Pending'. | 2020-12-18 12:04:46.585 Triggering next historical data download in queue. | 2020-12-18 12:04:46.585 DTC Client socket (1) | Creating socket. | 2020-12-18 12:04:46.588 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-12-18 12:04:46.588 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2020-12-18 12:04:46.588 Delaying start of download for ESZ20 | 2020-12-18 12:04:46.603 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-12-18 12:04:46.670 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-12-18 12:04:46.670 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2020-12-18 12:04:46.670 Requesting market depth updates for: ESZ20 if supported. | 2020-12-18 12:04:46.670 Separate subscription for market depth updates not supported. ESZ20 | 2020-12-18 12:04:46.670 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-12-18 12:04:46.765 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-12-18 12:04:46.765 SC DTC Delayed Exchange Data | Received logon response. | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Successfully connected. | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ20 -> ESZ20. Market Depth data restarted. | 2020-12-18 12:04:47.560 SC DTC Delayed Exchange Data | Received security definition for symbol ESZ20 | 2020-12-18 12:04:47.736 SC DTC Delayed Exchange Data | Clearing market depth for ESZ20 | 2020-12-18 12:04:47.736 Enabling compression for file: C:\SierraChart\Data\MarketDepthData\ESZ20.2020-12-18.depth. This may take a while. | 2020-12-18 12:04:47.736 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESZ20.2020-12-18.depth | 2020-12-18 12:04:47.737 HD Request # 3 | Downloading Intraday chart data for ESZ20 to the file ESZ20.scid. Service: cme | 2020-12-18 12:04:52.662 Enabling compression for file: C:\SierraChart\Data\ESZ20.scid. This may take a while. | 2020-12-18 12:04:52.663 * HD Request # 3 | Download start date-time: 2020-12-18 09:29:59.000 | 2020-12-18 12:04:52.663 HD Request # 3 | Using server: ds21.sierracharts.com port 10150 | 2020-12-18 12:04:52.665 Socket (2) | Creating socket. | 2020-12-18 12:04:52.666 Socket (2) | New receive buffer size: 5242880 | 2020-12-18 12:04:52.666 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-12-18 12:04:52.666 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-12-18 12:04:52.813 HD Request # 3 | Sending historical data logon request message. | 2020-12-18 12:04:52.813 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-12-18 09:29:59. Record interval: 0. Symbol: ESZ20 | 2020-12-18 12:04:53.324 HD Request # 3 | Decompressing data. | 2020-12-18 12:04:53.388 HD Request # 3 | Receiving Intraday data for ESZ20 starting at 2020-12-18 09:29:59.324000 | 2020-12-18 12:04:53.388 Socket (2) | CloseSocket call. | 2020-12-18 12:04:53.389 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-18 12:04:53.389 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-12-18 12:04:53.389 Historical data download thread signaled to stop. | 2020-12-18 12:04:53.390 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-12-18 09:29:59.953024 | 2020-12-18 12:04:53.391 HD Request # 3 | Received 5 records from 2020-12-18 09:29:59.324 to 2020-12-18 09:29:59.953 (0.6 seconds) and wrote 4 records for ESZ20 | 2020-12-18 12:04:53.391 HD Request # 3 | Completion time: 1s | 2020-12-18 12:04:53.400 HD Request # 3 | Intraday data download complete for ESZ20. Unique request ID: 3 | 2020-12-18 12:04:53.400 Removing historical data download ID 3. | 2020-12-18 12:04:53.400 Real-time Intraday chart data file updates started for ESZ20 | 2020-12-18 12:04:53.400 Intraday chart data file opened for ESZ20 | 2020-12-18 12:04:53.400 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-12-18 12:04:53.400 Triggering next historical data download in queue. | 2020-12-18 12:04:53.400 Socket (2) | Socket gracefully closed by remote side. | 2020-12-18 12:04:53.460 Socket (2) | Closed. | 2020-12-18 12:04:53.460 |
| [2020-12-18 17:06:35] |
| User608413 - Posts: 12 |
|
Symbol is ESZ20. Also tried force login with no luck.
Date Time Of Last Edit: 2020-12-18 17:08:26
|
| [2020-12-18 17:09:52] |
| John - SC Support - Posts: 37934 |
|
What are the Session Times and Time Zone for your chart set to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-18 17:12:50] |
| User608413 - Posts: 12 |
|
EST, 09:30:00 to 16:14:59 for day session and 16:15:00 to 09:29:59 for evening. I have 4 charts open and only 1 of them displays the evening session. Should note that it was working fine yesterday night and had simply dimmed my display before going to sleep with SC running in order to record market depth (checked to make sure it was receiving data and it was). Woke up this morning to no data to any of my charts. Date Time Of Last Edit: 2020-12-18 17:15:00
|
| [2020-12-18 17:25:01] |
| John - SC Support - Posts: 37934 |
|
Can you please update to the "new" symbols by selecting "Edit >> Translate Symbols to Current Service". Let us know if things start working after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-18 17:28:34] |
| User608413 - Posts: 12 |
|
Nope, still doesn't work.
Date Time Of Last Edit: 2020-12-18 17:29:22
|
| [2020-12-18 17:41:37] |
| |
|
Stock index futures trading has now moved to March 2021. You need to rollover: Changing to a New Futures Contract Month And also start using the new symbol format: Important Update: "SC Data-All Services" Symbol Cleanup Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-18 17:43:06
|
| [2020-12-18 19:01:10] |
| User608413 - Posts: 12 |
|
Thanks, didn't know expiry was yesterday. It is working now. Appreciate the timely help! :)
|
To post a message in this thread, you need to log in with your Sierra Chart account: