Support Board
Date/Time: Thu, 13 Feb 2025 17:18:09 +0000
problem when rolling over
View Count: 515
| [2020-12-15 18:34:59] |
| User281941 - Posts: 3 |
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I try to rollover ESZ20-CME to ESH21-CME but after rolling over price stops moving although ESH21-CME have a much more trading volume. please help me as soon as possible |
| [2020-12-15 19:48:46] |
| John - SC Support - Posts: 37934 |
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Usually when there is something like this it is because you are using a mix of old and new symbols. Make sure that all your symbols are using the new format by selecting Edit >> Translate Symbols to Current Service. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service If this is not the case, then we would need to see your Message Log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-15 19:54:53] |
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Let us know if you are still not receiving the data after following the above instructions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-16 04:46:44] |
| User281941 - Posts: 3 |
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again I did the same instructions as you told but the price is not moving again and I am in a hurry please help me and I am sending a screenshot of message log. http://www.sierrachart.com/image.php?Image=160809387622.png |
| [2020-12-16 08:07:29] |
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The two symbols we see in the screenshot, are no longer trading. You need to roll them over to the current contracts: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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