Support Board
Date/Time: Thu, 13 Feb 2025 07:41:53 +0000
ES Feed
View Count: 643
| [2020-11-24 23:29:25] |
| User280589 - Posts: 18 |
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I am not able to get data for any of the CME feeds, I have upgraded to package 5 and updated SC to current but still no feed. Could you advise how to enable this. Thanks |
| [2020-11-25 00:17:56] |
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Tell us the symbol of the chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-25 16:51:38] |
| User280589 - Posts: 18 |
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Hi I don't think any of the CME data is working for me. I want data for F.US.EP (ES 500 mini). Do i need an outside broker to provide this through SC or do you have n option for data d=feed?
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| [2020-11-25 18:10:56] |
| John - SC Support - Posts: 37916 |
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To begin with the symbol "F.US.EP" is a CQG specific symbol. Right now you are not setup with CQG, therefore you need to open a chart using File >> Find Symbol in order to ensure that you are using the correct symbols for the service that you have selected. Refer to the information here: File Menu: Find Symbol (File) You can also change the symbols for the charts you have open by selecting Edit >> Translate Symbols to Current Service. Refer to the information here: Edit Menu: Edit >> Translate Symbols To Current Service Once you do this, you will get the Delayed Streaming Data from us. Refer to the information here: Delayed Exchange Data Feed If you want Real-Time data for the CME Group, then refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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