Support Board
Date/Time: Thu, 13 Feb 2025 02:49:27 +0000
Change of IB/FCM
View Count: 651
| [2020-11-22 22:11:52] |
| sheidu ohiafi - Posts: 6 |
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I currently have a Sierra Chart Package 5 account through my current IB/FCM. I have just opened an account with another IB/FCM and would like to continue the use of Sierra charts. How do I move my Sierra Charts account from my current broker to the new broker/FCM accoun?
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| [2020-11-22 22:37:50] |
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There is nothing special you need to do. You just follow through the setup instructions for the particular service you want to connect Sierra Chart to. They are all linked from this page: Supported Data and Trading Services We see your Sierra Chart account is also expired: Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-22 22:38:21
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| [2020-11-22 23:00:19] |
| sheidu ohiafi - Posts: 6 |
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I do have an active SC Package 5 for which I am debited monthly. Everything was set up by my current IB/FCM (Infinity/TransAct Futures). I was wondering what the process is to move the Sierra account to Edge Clear/Dorman Trading. Or do I need to cancel the subscription with Transact and resubscribe for Sierra Charts through Edge Clear?
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| [2020-11-23 02:39:17] |
| SC Support - Posts: 1930 |
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Hi sheidu ohiafi, to complete your plan you should get a Direct Sierra Chart Account, your TransAct Account can't facilitation connection to Edge Clear. Direct Sierra Chart Account If you are moving to EdgeClear we would like to see you on the SC Order Routing Service and the Denali Data Feed [if your focus is within the CME Group Exchanges: CME, COMEX, CBOT, and NYMEX]. https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Sierra Chart / Trading Technologies Futures Order Routing Service Regarding Adding the Denali Data Feed, this is step 1: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Documentation for Denali: Denali Exchange Data Feed When it comes to using Sierra Chart there is not better Data or Order Routing performance than the Denali Data Feed and SC Order Routing Service (TT Based). If you wish to speak about this please let us know. Date Time Of Last Edit: 2020-11-23 02:40:27
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| [2020-11-23 09:51:18] |
| sheidu ohiafi - Posts: 6 |
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Thanks. Yes I would love to speak about this to gain a better understanding of it
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