Support Board
Date/Time: Thu, 27 Feb 2025 03:31:27 +0000
Trial account
View Count: 1479
| [2020-12-30 16:21:07] |
| User825730 - Posts: 20 |
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Hi please see that my first screen shot showing i need to pay $35.5 for data can see 2nd screen shot that $25 for DENALI |
| [2020-12-30 17:01:46] |
| John - SC Support - Posts: 38222 |
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There were no attachments, please attach them again.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-30 19:19:38] |
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The 25 USD is for what is named the "Sierra Chart Exchange Data Feed", not for the Denali Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-30 19:19:45
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| [2020-12-30 21:57:15] |
| User825730 - Posts: 20 |
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Can u please tell me how much do i need to pay for data for us equity? I have already paid $36 for the software. Kind regards RAJIBUDDIN MANDAL |
| [2020-12-30 22:05:45] |
| John - SC Support - Posts: 38222 |
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The cost for the U.S. Equities is $35.50 USD per month. It is composed of the following two items: - Sierra Chart Exchange Data Feed: $25.00 USD - U.S. Equities Exchange Fee: $10.50 USD Total: $35.50 USD This is all covered in the documentation here: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-14 23:26:34] |
| User825730 - Posts: 20 |
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Hi , I have paid $36 for package 5, can you please tell how much do i need to pay for live data feed for US equities and how can i find the link to pay
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| [2021-04-15 08:30:42] |
| User825730 - Posts: 20 |
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I have also paid $10.50 for live data but i can't activate, please active the data
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| [2021-04-15 14:46:27] |
| John - SC Support - Posts: 38222 |
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We have activated the U.S. Equities exchange for you. You should now be getting real-time data for the U.S. Equities.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-16 22:02:11] |
| User825730 - Posts: 20 |
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Hi i am having problem to connect 2nd chartbook as new instance, it says waiting to connect can you please help me to get the connection? kind regards RAJIBUDDIN MANDAL |
| [2021-06-16 22:05:41] |
| John - SC Support - Posts: 38222 |
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You need to be on the latest release in order to be able to use the New Instance option. There were some changes we had to make to how data is handled in the sub-instances that make this a requirement. Please update using these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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