Support Board
Date/Time: Wed, 12 Feb 2025 21:28:56 +0000
No connection with CQG WebAPI Data feed
View Count: 996
| [2020-11-12 17:01:58] |
| User163504 - Posts: 10 |
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Sierra Chart (Version 2192 64-bit (34321)) Since Wednesday I could not connect to CQG WebAPI. AMP tried already to support since yesterday, but with no solution. I have also checked the Data/Trading Service Connection and Symbol Issues. Unable to Connect to Data or Trade Server. 1.2. Network Communication or Server Problem -> (Service Name/Socket Name) | Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. So I did restart in Safe Mode with Network support to exclude issues with the firewall, but this did not solve the issue. I would appreciate to have input from Sierra Chart to this issue as soon as possible. Please refer to the attachment log file ! Best regards |
 201112.png / V - Attached On 2020-11-12 16:55:49 UTC - Size: 94.46 KB - 235 views Attachment Deleted. |
| [2020-11-12 17:36:14] |
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This we cannot help with. You have done all of the right things. We would like to know if you can connect to the Sierra Chart Order Routing Service. If so, you can switch to that service. Set Global Settings >> Data/Trade Service Settings>> Service to SC Futures Order Routing/Data. Press OK. On the menu select File >> Connect to Data Feed. And then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog You should get an error message that says Trade Account Not Assigned. In which case you can actually reach the server and there is no network connectivity issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-12 19:00:01
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| [2020-11-12 20:10:37] |
| User163504 - Posts: 10 |
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Thanks for your quick answer. I follow your instructions to connect to the SC Future Order Routing/Data and as expected there is this Service Connection Error, please refer to the attachment ! Which indicates, that the connectivity of the Sierra Chart programm side is working, right? |
| 201112_SC Future Order Routing_error.png / V - Attached On 2020-11-12 20:08:32 UTC - Size: 13.66 KB - 236 views |
| [2020-11-12 21:31:23] |
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Which indicates, that the connectivity of the Sierra Chart programm side is working, right? Yes definitely.Go to the operating system command line and use the following command: IPConfig /flushDNS See if that resolves the problem you have connecting to CQG. Are you trading just the CME Group of exchanges? Are you trading EUREX? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-13 06:46:23] |
| User163504 - Posts: 10 |
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I did flush the DNS, BUT this does not solve the connecting issue with CQG. BUT in addition I opened an sub instance and the sub instance could load the latest chart data, but it does not refresh automatically. So if I close the sub instance and reopen again the latest data of all sub instance charts get loaded. However this does NOT work with the main instance! The sub instance message log are attached. So it seems that in some way the data can be receive but not automatically and not with the main instance ! Can you check this for me ? |
| 201112_message_log_sub_instance.png / V - Attached On 2020-11-13 06:44:50 UTC - Size: 103.02 KB - 216 views |
| [2020-11-13 07:11:32] |
| User163504 - Posts: 10 |
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And I do just trade the EUREX mainly the FESX .
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| [2020-11-15 11:10:55] |
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We cannot help with the CQG connection issue but we can help you get set up with the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service For the EUREX data you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed In a couple of months the Denali Data Feed will be providing an enhanced EUREX data feed even much better than CQG. We will follow-up with you on Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-15 22:04:09] |
| SC Support - Posts: 1930 |
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Hi there, if you wish we can work with AMP to move you to the SC Order Routing Service and have you set-up as soon as AMP can complete their part tomorrow. If you want us to help with this set-up change please complete the form below: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm As was written above: For the EUREX data you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed[(we will shortly be releasing the EUREX EOBI Feed with full Order Book, previously this feed was only available to professionals] If you wish us to give you a call to help, please let us know. Date Time Of Last Edit: 2020-11-15 22:04:39
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| [2020-11-15 22:24:21] |
| User163504 - Posts: 10 |
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Hi, I am interessted. So to be sure: In the Package: Eurex with Market Depth of the Sierra Chart Exchange Data Feed is included the FESX (Dow Jones Euro STOXX 50), the FDAX (DAX Index) and the FDXM (MINI Dax) ? What is the different between the Data Feed Eurex with Market Depth and Eurex Professional Feed, including Market Depth ? |
| [2020-11-16 02:57:42] |
| SC Support - Posts: 1930 |
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Please let us know if you want us to give you a call? You can find the current EUREX Symbol list here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Futures#EUREX I see: [Description: Stoxx 50, Symbol: FS] [Description: Mini DAX Index, Symbol: TM] [Description: DAX Index, Symbol: DY] Regarding "What is the different between the Data Feed Eurex with Market Depth and Eurex Professional Feed, including Market Depth ?" -- on an existing basis the data is the same, it just depends upon whether you qualify as a Professional or Non-Professional in the eyes of the EUREX |
| [2020-11-16 06:50:33] |
| User163504 - Posts: 10 |
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You can call me ! 0049 173 56 29 381 Date Time Of Last Edit: 2020-11-16 06:51:03
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| [2020-11-16 17:31:32] |
| SC Support - Posts: 1930 |
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Hi User163504, thank you for your time on the phone today, looking forward to helping you get set-up on December 1st. All the best to you until then.
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| [2020-11-16 20:45:07] |
| User163504 - Posts: 10 |
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I have spoken with AMP and I decide to switch right now to get the Sierra Chart Data Feed for the Eurex. Please work with AMP to move me to the SC Order Routing Service and have me set-up as soon as possible ! Thank you! Date Time Of Last Edit: 2020-11-16 20:50:19
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| [2020-11-17 16:43:26] |
| SC Support - Posts: 1930 |
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Hi User163504, you can request to be connected to the SC Order Routing Service by completing this form here: https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm Regarding Data, you can add real-time EUREX Data with Market Depth on the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed The Exchanges Available to you on the Sierra Chart Exchange Data Feed: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SupportedExchanges Set-up instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions |
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