Support Board
Date/Time: Wed, 12 Feb 2025 15:49:17 +0000
Failed HD update: VVIX, VIX, VXN and many others...
View Count: 561
| [2020-11-03 18:07:57] |
| User810254 - Posts: 4 |
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All these indexes are INOPERATIVE (daily historical updates NOT showing / working), since 11/2, exactly. The historical updates don't even work on their IB-routing form (VIX-IND-CBOE, VXN-IND-CBOE, etc.) They have ALWAYS updated well, before 11/2, and currently running latest version of Sierra. Actual trace in Log shows following message: ------------------------------------------------------------------------------------------------------------------------------- Added historical Daily data request for VIX-IND-CBOE to the queue. | 2020-11-03 13:04:52.086 Triggering next historical data download in queue. | 2020-11-03 13:04:52.086 HD Request # 46 | Downloading Historical Daily chart data for VIX-IND-CBOE. Starting date: 2020-10-28. Service: interactive_brokers.trading | 2020-11-03 13:04:52.089 HD Request # 46 | Requesting historical Daily data for $VIX starting at 2020-10-27. SC External HD service. | 2020-11-03 13:04:52.089 HD Request # 46 | Error downloading historical Daily data for VIX-IND-CBOE. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2020-11-03 13:04:53.389 HD Request # 46 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for VIX-IND-CBOE | 2020-11-03 13:04:53.389 HD Request # 46 | Completion time: 1s | 2020-11-03 13:04:53.389 HD Request # 46 | Daily data download complete for VIX-IND-CBOE. Unique request ID: 46 | 2020-11-03 13:04:53.389 Removing historical data download ID 46. | 2020-11-03 13:04:53.389 ------------------------------------------------------------------------------------------------------------------------------- |
| [2020-11-03 18:17:01] |
| John - SC Support - Posts: 37891 |
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We are looking into this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-03 19:24:35] |
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Refer to this thread here in regards to this: Notice: Replacement for CBOE Indices Historical Daily Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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