Support Board
Date/Time: Wed, 12 Feb 2025 14:20:19 +0000
unknown symbol
View Count: 503
| [2020-10-26 15:18:49] |
| User757154 - Posts: 1 |
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Hi I Traded Micro E mini SP 500, Micro E mini Russell 2000 and Micro E mini Nasdaq. Now I can not. It write me unknown symbol. What can I do if I want to trade Micro E mini futures. Thanks o lot. |
| [2020-10-26 16:51:06] |
| John - SC Support - Posts: 37891 |
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First, update your Symbol Settings to ensure that you have the most up-to-date information. Refer to the following instructions: Global Symbol Settings: Update Global Symbol Settings Then disconnect and reconnect to the data feed following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers If you continue to have a problem, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-27 10:10:16] |
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Use this function to translate the symbols to the current service: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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