Support Board
Date/Time: Wed, 12 Feb 2025 17:03:30 +0000
Post From: unknown symbol
| [2020-10-26 16:51:06] |
| John - SC Support - Posts: 37899 |
|
First, update your Symbol Settings to ensure that you have the most up-to-date information. Refer to the following instructions: Global Symbol Settings: Update Global Symbol Settings Then disconnect and reconnect to the data feed following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers If you continue to have a problem, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |