Support Board
Date/Time: Wed, 12 Feb 2025 12:05:07 +0000
switched computer and cant get live feed
View Count: 507
| [2020-10-23 15:05:37] |
| User700573 - Posts: 15 |
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I had lag and switched to another computer. I noticed I couldn't take live trades so I signed in to sierra with my old computer to see what settings I needed from Data/Trade service settings. I copied those into my new computer and it worked fine. But then I logged out of Sierra on the new computer and when I logged back in I can't get live data. The old computer does get live data. Can you help me?
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| [2020-10-23 15:14:53] |
| John - SC Support - Posts: 37891 |
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You can only be getting data on one computer at a time. Make sure the Sierra Chart software is not running on the other computer. Given the above, if you still have a problem, then post your Message Log here following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 15:34:38] |
| User700573 - Posts: 15 |
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Software version: 2171 64-bit | 2020-10-23 11:29:02.904 Primary Thread ID: 4644 | 2020-10-23 11:29:02.904 Usage end date: 2020-11-05 | 2020-10-23 11:29:02.904 Enabled for: Advanced Features 2. | 2020-10-23 11:29:02.904 Enabled for: Sierra Chart Historical Data Service. | 2020-10-23 11:29:02.904 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-10-23 11:29:02.904 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-23 11:29:02.904 Enabled for exchange2: CME (Trading Account Required) | 2020-10-23 11:29:02.904 Enabled for exchange2: CBOT (Trading Account Required) | 2020-10-23 11:29:02.904 Enabled for exchange2: COMEX (Trading Account Required) | 2020-10-23 11:29:02.904 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-10-23 11:29:02.904 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-23 11:29:02.904 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-10-23 11:29:02.904 Custom symbol settings values: enabled | 2020-10-23 11:29:02.904 Chart Update Interval: 500 | 2020-10-23 11:29:02.904 Intraday Data Storage Time Unit: 1 | 2020-10-23 11:29:02.904 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-10-23 11:29:02.904 2020-10-23 11:29:02 Local computer time | 2020-10-23 11:29:02.904 2020-10-23 15:29:02 Local computer time in UTC | 2020-10-23 11:29:02.904 2020-10-23 11:29:02 Local computer time in SC Time Zone | 2020-10-23 11:29:02.904 2020-10-23 14:32:37 Server time in UTC | 2020-10-23 11:29:02.904 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-10-23 11:29:02.904 Program path: C:\SierraChart\ | 2020-10-23 11:29:02.904 Data Files path: C:\SierraChart\Data\ | 2020-10-23 11:29:02.904 OS Version Number: 6.1 | 2020-10-23 11:29:02.905 Locale Setting: C | 2020-10-23 11:29:02.905 DLLs: sst_ateam_2151_64.dll, sst_ateam_64.dll, SST_ATEAM_RX.dll, SST_ATEAM_RX_2151.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-23 11:29:02.905 Allowed protected custom studies: SST_ATEAM, SST_ATEAM_PS | 2020-10-23 11:29:02.905 sending this in accordance with sierra's request - I can;t get data on my new computer. Old computer is now closed.Thx |
| [2020-10-23 15:51:06] |
| John - SC Support - Posts: 37891 |
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What is the symbol of one of the charts that is not getting data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 16:08:53] |
| User700573 - Posts: 15 |
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ESZ20 and GCZ20 are the two symbols I have tried - neither gets data
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| [2020-10-23 16:10:34] |
| User700573 - Posts: 15 |
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I have replied again just now on support board thread
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| [2020-10-23 17:03:04] |
| John - SC Support - Posts: 37891 |
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Those are not the right symbols to be using for the Sierra Chart Order Routing service. Select Edit >> Translate Symbols to Current Service to change the symbols in the charts you have open.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-23 17:44:00] |
| User700573 - Posts: 15 |
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That worked. Thanks!
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