Support Board
Date/Time: Wed, 12 Feb 2025 12:14:57 +0000
Data connection issues
View Count: 637
| [2020-10-21 20:40:42] |
| User298635 - Posts: 4 |
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Hello, Over last few weeks, I have had data stop working. It was mostly ok after disconnecting and connecting manually again. This is worrisome somewhat as I never had issues such as these. I have confirmed that the interruption is strictly limited to SierraCharts as all of my other services are running uninterrupted. Please let me know if there is a remedy such as server settings, etc. Please let me know. Below are my current settings Best regards, Jerry SC version : 2159 64-bit (32948M) Here are my Data/Trade Service settings : Service: SC futures Order Routing/Data (trading) Primary Server: server2 Backup Server1: Server1 Backup Server2: Server4 Use UAT Port:False Intraday Download Interval:0 Use London Relay Server": False DTS Config: (Blank) Intraday data Storage Time Unit: 1 Tick Number of stored Time and Sales Records: 4000 Max Histor Intraday Days to download : Non tick: 186 1-Tick: 186 Time and sales Depth levels 80 Enable FIX logging - checked Allow Support for sierra chart Data feeds - Checked Server Settings: UDP Port 22904 Max Depth levels: 200 All else on the left is unchecked Hist data client Timout in Seconds: 90 Historical Data Port 11098 DTC protocol server - checked Use delayed sends - unchecked Listening port 11099 Historical data port: 11098 Auto Send Security definintions for new symbols - Checked Allow trading - checked |
| [2020-10-22 02:44:48] |
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We want you to update Sierra Chart to the current version to take advantage of data feed compression: Software Download: Fast Update And also refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Also do not use High Compression. Only use the default Standard compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-22 02:45:00
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