Support Board
Date/Time: Wed, 12 Feb 2025 10:03:56 +0000
Custom Data Charting Issue
View Count: 741
| [2020-10-13 04:55:27] |
| User353585 - Posts: 66 |
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Hello, When I use custom .csv file for charting, I can't set the Start Time any other than 00:00:00. It just returns a blank chart. I'd like to have it fixed because vertical lines in forward bar area are not correct if I don't set correct times. It used to be fine in older versions. I attach a sample .csv data file. thanks. Date Time Of Last Edit: 2020-10-13 04:56:56
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Private File |
| [2020-10-13 14:28:50] |
| John - SC Support - Posts: 37891 |
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We are not having any problem with the file you sent and changing the Chart Times. The most likely reason you cannot change the Chart Times is that there is another chart that is referencing this one and it requires that they have the same times. Refer to the following information: Chart Session Times: Session Times Automatically Changing Unexpectedly For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-13 15:17:05] |
| User353585 - Posts: 66 |
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Reading Internal Order ID file. | 2020-10-13 15:13:42.135 Reading Trade Orders file. | 2020-10-13 15:13:42.186 Reading Trade Positions file. | 2020-10-13 15:13:42.186 Reading Account Balance file. | 2020-10-13 15:13:42.186 UDPListener (1528). Port 22904 | Listening on UDP port 22904. | 2020-10-13 15:13:42.197 Software version: 2181 64-bit | 2020-10-13 15:13:42.197 Primary Thread ID: 5468 | 2020-10-13 15:13:42.197 Usage end date: 2021-02-21 | 2020-10-13 15:13:42.197 Enabled for: Advanced Features 2. | 2020-10-13 15:13:42.198 Enabled for: Sierra Chart Historical Data Service. | 2020-10-13 15:13:42.198 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-10-13 15:13:42.198 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-13 15:13:42.198 Enabled for exchange2: CME (Trading Account Required) | 2020-10-13 15:13:42.198 Enabled for exchange2: CBOT (Trading Account Required) | 2020-10-13 15:13:42.198 Enabled for exchange2: COMEX (Trading Account Required) | 2020-10-13 15:13:42.198 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-10-13 15:13:42.198 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-13 15:13:42.198 Current selected Data/Trading service: SC Data - All Services | 2020-10-13 15:13:42.198 Custom symbol settings values: disabled | 2020-10-13 15:13:42.198 Chart Update Interval: 500 | 2020-10-13 15:13:42.198 Intraday Data Storage Time Unit: 1 | 2020-10-13 15:13:42.198 Time Zone: +00:00:00 (UTC+00) | 2020-10-13 15:13:42.198 2020-10-14 00:13:42 Local computer time | 2020-10-13 15:13:42.198 2020-10-13 15:13:42 Local computer time in UTC | 2020-10-13 15:13:42.198 2020-10-13 15:13:42 Local computer time in SC Time Zone | 2020-10-13 15:13:42.198 2020-10-13 15:13:43 Server time in UTC | 2020-10-13 15:13:42.198 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-10-13 15:13:42.198 Program path: C:\SierraChart-Test\ | 2020-10-13 15:13:42.198 Data Files path: C:\SierraChart-Test\Data\ | 2020-10-13 15:13:42.198 OS Version Number: 10.0 | 2020-10-13 15:13:42.198 Locale Setting: C | 2020-10-13 15:13:42.198 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-13 15:13:42.198 Allowed protected custom studies: zyp_download_free | 2020-10-13 15:13:42.198 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-10-13 15:13:42.198 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-10-13 15:13:42.216 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-10-13 15:13:42.508 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-10-13 15:13:42.508 Received 5 login tokens. | 2020-10-13 15:13:43.230 Symbol settings MD5 received. Request ID: 1. | 2020-10-13 15:13:43.899 Symbol settings are up-to-date for scdataallservices. | 2020-10-13 15:13:43.899 Example Daily #1 | Reloading chart. | 2020-10-13 15:13:46.330 SC Data - All Services | Connected to server complete. | 2020-10-13 15:13:48.461 Triggering next historical data download in queue. | 2020-10-13 15:13:48.461 Triggering next historical data download in queue. | 2020-10-13 15:13:48.461 Triggering next historical data download in queue. | 2020-10-13 15:13:48.461 Triggering next historical data download in queue. | 2020-10-13 15:13:48.461 Triggering next historical data download in queue. | 2020-10-13 15:13:48.461 Example Daily #1 | Reloading chart. | 2020-10-13 15:14:03.108 Example Daily #1 | Reloading chart. | 2020-10-13 15:14:09.438 Example 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Test\Data\Example.csv | 2020-10-13 15:14:09.477 This is the log from the unmodified installation & new chart and I still experience the problem as I try to change the Start Time(from 00:00:00 to 09:00:00, for example). I can record the screen if you need. Could you help me further? |
| [2020-10-13 19:55:35] |
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Do the Session Times settings remain after you set them?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-14 02:00:55] |
| User353585 - Posts: 66 |
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Do the Session Times settings remain after you set them?
yes. And more seriously, the bar period seems to be fixed at 1 Day length, regardless of its settings. Date Time Of Last Edit: 2020-10-14 05:29:36
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| [2020-10-14 11:11:34] |
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Ok so there is something about the timestamps of the data that you are using that is the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-14 11:11:40
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| [2020-10-14 13:27:11] |
| User353585 - Posts: 66 |
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Can you tell me what's the issue from the original attached file? I couldn't find a problem.
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| [2020-10-14 23:24:22] |
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This is not within the scope of our support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-15 05:04:49] |
| User353585 - Posts: 66 |
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The same problem persists even with the example data made from the documentation(I just pasted them and saved as a .csv file), so it doesn't look like a data problem. I don't know what to do if it still happens with the fresh installation & official example. Text/CSV Data Format Example for Intraday Data Date, Time, Open, High, Low, Close, Volume 2013/06/10, 09:45, 19.17, 19.18, 19.16, 19.17, 5000 2013/06/10, 09:46, 19.16, 19.16, 19.13, 19.16, 2600 2013/06/10, 09:47, 19.17, 19.17, 19.13, 19.14, 8400 2013/06/10, 09:48, 19.13, 19.14, 19.05, 19.08, 8400 2013/06/10, 09:49, 19.08, 19.08, 19.04, 19.04, 8100 Additional note : I tested and there is no problem with version 2000, so there must be some glitch in newer versions I believe. Date Time Of Last Edit: 2020-10-15 06:44:26
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