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Date/Time: Wed, 12 Feb 2025 12:50:02 +0000



Post From: Custom Data Charting Issue

[2020-10-13 15:17:05]
User353585 - Posts: 66
Reading Internal Order ID file. | 2020-10-13 15:13:42.135
Reading Trade Orders file. | 2020-10-13 15:13:42.186
Reading Trade Positions file. | 2020-10-13 15:13:42.186
Reading Account Balance file. | 2020-10-13 15:13:42.186
UDPListener (1528). Port 22904 | Listening on UDP port 22904. | 2020-10-13 15:13:42.197
Software version: 2181 64-bit | 2020-10-13 15:13:42.197
Primary Thread ID: 5468 | 2020-10-13 15:13:42.197
Usage end date: 2021-02-21 | 2020-10-13 15:13:42.197
Enabled for: Advanced Features 2. | 2020-10-13 15:13:42.198
Enabled for: Sierra Chart Historical Data Service. | 2020-10-13 15:13:42.198
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-10-13 15:13:42.198
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-13 15:13:42.198
Enabled for exchange2: CME (Trading Account Required) | 2020-10-13 15:13:42.198
Enabled for exchange2: CBOT (Trading Account Required) | 2020-10-13 15:13:42.198
Enabled for exchange2: COMEX (Trading Account Required) | 2020-10-13 15:13:42.198
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-10-13 15:13:42.198
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-13 15:13:42.198
Current selected Data/Trading service: SC Data - All Services | 2020-10-13 15:13:42.198
Custom symbol settings values: disabled | 2020-10-13 15:13:42.198
Chart Update Interval: 500 | 2020-10-13 15:13:42.198
Intraday Data Storage Time Unit: 1 | 2020-10-13 15:13:42.198
Time Zone: +00:00:00 (UTC+00) | 2020-10-13 15:13:42.198
2020-10-14 00:13:42 Local computer time | 2020-10-13 15:13:42.198
2020-10-13 15:13:42 Local computer time in UTC | 2020-10-13 15:13:42.198
2020-10-13 15:13:42 Local computer time in SC Time Zone | 2020-10-13 15:13:42.198
2020-10-13 15:13:43 Server time in UTC | 2020-10-13 15:13:42.198
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-10-13 15:13:42.198
Program path: C:\SierraChart-Test\ | 2020-10-13 15:13:42.198
Data Files path: C:\SierraChart-Test\Data\ | 2020-10-13 15:13:42.198
OS Version Number: 10.0 | 2020-10-13 15:13:42.198
Locale Setting: C | 2020-10-13 15:13:42.198
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-10-13 15:13:42.198
Allowed protected custom studies: zyp_download_free | 2020-10-13 15:13:42.198

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-10-13 15:13:42.198
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-10-13 15:13:42.216
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-10-13 15:13:42.508
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-10-13 15:13:42.508
Received 5 login tokens. | 2020-10-13 15:13:43.230
Symbol settings MD5 received. Request ID: 1. | 2020-10-13 15:13:43.899
Symbol settings are up-to-date for scdataallservices. | 2020-10-13 15:13:43.899
Example Daily #1 | Reloading chart. | 2020-10-13 15:13:46.330

SC Data - All Services | Connected to server complete. | 2020-10-13 15:13:48.461
Triggering next historical data download in queue. | 2020-10-13 15:13:48.461
Triggering next historical data download in queue. | 2020-10-13 15:13:48.461
Triggering next historical data download in queue. | 2020-10-13 15:13:48.461
Triggering next historical data download in queue. | 2020-10-13 15:13:48.461
Triggering next historical data download in queue. | 2020-10-13 15:13:48.461
Example Daily #1 | Reloading chart. | 2020-10-13 15:14:03.108
Example Daily #1 | Reloading chart. | 2020-10-13 15:14:09.438
Example 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Test\Data\Example.csv | 2020-10-13 15:14:09.477


This is the log from the unmodified installation & new chart and I still experience the problem as I try to change the Start Time(from 00:00:00 to 09:00:00, for example). I can record the screen if you need. Could you help me further?