Support Board
Date/Time: Wed, 12 Feb 2025 04:22:46 +0000
What to do in case of issue on routing order TT/AMP SierraFutures
View Count: 673
| [2020-10-02 15:17:50] |
| User657945 - Posts: 226 |
|
Hi I would like to know in case of any kind of urgent issue concerning any possible failures during the routing of an order or cancellation not done etc who can I call? The experience with the AMP customer service for std questions it's not good it takes a lot of time. thx for letting me know Albertp |
| [2020-10-03 11:14:29] |
| |
|
Refer to: Support and Contact - Support Options: Trading Support You also have access to the web-based trading panel: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#WebBasedTradingPanel And that gives you access to a total of 6 different servers all of which connect to TT. You really would only need to rely upon your broker if TT has an interruption to the exchange. And in that case, your broker would have to call the exchange to manage the issue. But this is a very rare scenario. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: