Support Board
Date/Time: Wed, 12 Feb 2025 07:23:16 +0000
Not Receiving Delayed Exchange Data Feed?
View Count: 1943
| [2020-10-02 07:32:15] |
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If you are no longer receiving the Delayed Exchange Data Feed for the CME group of symbols, then you need to complete this agreement: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreement&Agreement=UniformSubscriberAgreementDelayedData_20200501 First step is to enter all of your information here including telephone number: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo If you do not have a state, then enter "none" for that. And then sign the agreement by typing your name at the bottom box where it says "Signed" and press the Submit button. And then restart Sierra Chart. Although Sierra Chart should be automatically updated within two minutes. So this is not necessarily required but will be if you still do not receive the delayed data. Also for the record, you have been provided a notice about this continuously for months to complete the delayed exchange data feed agreement, when you start Sierra Chart and also at the top of your control panel page on the website. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-05 13:41:17
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| [2020-10-02 11:21:07] |
| User414426 - Posts: 2 |
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Hi I am a new user of Sierra Chart and have downloaded the software this morning. I have signed the required agreement as above and restarted the program but my charts/DOM are not receiving the data? My main dashboard shows that I am connected to data (delayed) and the example charts are showing data/price changes? Can you assist please? Thanks |
| [2020-10-02 11:33:26] |
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What is the exact symbol of the chart?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 15:32:41] |
| User608413 - Posts: 12 |
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Also not receiving data even after completing the agreement and restarting Sierra Chart. Receiving this message in the logs: SC Data - All Services | Connected to server complete. | 2020-10-02 11:31:27.305 Triggering next historical data download in queue. | 2020-10-02 11:31:27.305 Triggering next historical data download in queue. | 2020-10-02 11:31:27.305 Triggering next historical data download in queue. | 2020-10-02 11:31:27.305 Triggering next historical data download in queue. | 2020-10-02 11:31:27.305 Triggering next historical data download in queue. | 2020-10-02 11:31:27.305 SC Data - All Services | Starting real-time market data updates for: ESZ20. ID: 1 | 2020-10-02 11:31:27.395 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ20 | 2020-10-02 11:31:27.395 SC Data - All Services | Requesting security definition data for: ESZ20. ID: 1 | 2020-10-02 11:31:27.395 No historical data client is currently set to download historical Intraday data for ESZ20. | 2020-10-02 11:31:27.395 Real-time Intraday chart data file updates started for ESZ20 | 2020-10-02 11:31:27.395 Intraday chart data file opened for ESZ20 | 2020-10-02 11:31:27.395 Requesting market depth updates for: ESZ20 if supported. | 2020-10-02 11:31:27.426 Separate subscription for market depth updates not supported. ESZ20 | 2020-10-02 11:31:27.426 Date Time Of Last Edit: 2020-10-02 15:38:11
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| [2020-10-02 17:58:09] |
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We need to see the entire message log. Restart again and provide the entire Message Log. Perform a Forced Login: Sierra Chart - Software Login Instructions: Forced Login The above should resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-02 17:58:21
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| [2020-10-02 21:14:09] |
| User608413 - Posts: 12 |
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Forced login fixed it.
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| [2020-10-03 09:12:35] |
| User414426 - Posts: 2 |
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Hi I have tried a forced Login but I have the same problem of the example charts and DOM being dispayed but my selectd Chartbook not connecting to the delayed data feed. I close the Example charts before opening my chartbook. I have attached a file with the log of the messages to try and help Thanks Mark |
Private File |
| [2020-10-03 10:41:54] |
| Sierra_Chart Engineering - Posts: 18392 |
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One problem we see is you are not using the correct symbols. They need to be translated to the current service. Use this command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-12 18:59:06] |
| User802880 - Posts: 6 |
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Hi, I just signed up for the trial service, I am logged in, but no Data feed. I have tried to follow the instructions from the error message, but I am a bit confused now. Should I be signing up for Denali and Todo during the Trial period? |
| [2020-12-12 21:48:11] |
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The markets are closed at this time so there is not going to be any real-time updating. Tell us the symbol of one of the charts that is not updating. Or tell us exactly what you mean by this: but no Data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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