Support Board
Date/Time: Sat, 22 Feb 2025 17:30:52 +0000
Custom chartbook not working as Data feed will not populate
View Count: 749
| [2020-10-01 20:58:44] |
| JR2R - Posts: 20 |
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Hi, I have tried to use a custom chartbook on the latest version of sierra chart and it is not working. None of the data feeds are being populated. I then tried to click edit and "Translate Symbols To Current Service". But that still didn't work Can you please help me out. I am a student of Nirav from G7 FX as it his custom chartbook, and has told me to contact sierra chart support. As this could be an internal issue with my account. I'm just disheartened as day 1 of my free trial has now been wasted trying to debug this issue. Kind regards, JR |
 G7 no populated data.png / V - Attached On 2020-10-01 20:56:27 UTC - Size: 190.78 KB - 251 views  G7FXFOUNDATIONDOMCHARTBOOKupdatedSeptember2020200625173057-2.cht - Attached On 2020-10-01 20:56:36 UTC - Size: 19.43 KB - 383 views Attachment Deleted. |
| [2020-10-02 11:38:08] |
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You need to complete the data feed agreement as explained here: Not Receiving Delayed Exchange Data Feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-01 18:32:29] |
| User725271 - Posts: 1 |
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I have the same issue. The charts won’t load and are just blank for me. Iv agreed to the agreement, what else can I do to make it work? Thanks
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| [2021-02-01 20:17:26] |
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Tell us the symbol of one of the charts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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