Support Board
Date/Time: Tue, 11 Feb 2025 21:33:34 +0000
DAX-25 data issue : ask data missing and wrong DOM
View Count: 701
[2020-09-24 08:49:17] |
User877753 - Posts: 152 |
Hello, Some trouble with EUREX DAX 25 contract DOM : - no ask depth - incorrect painting of price above/below last price. Noticed it a couple of days ago. Everything is fine for : DAX - 5 FGBL EUROSTOXX 50 Thanks in advance, Regards JM |
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[2020-09-24 09:37:55] |
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Let us know if this is now resolved for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-24 09:38:01
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[2020-09-24 09:44:34] |
User877753 - Posts: 152 |
Not yet : see png attached.
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[2020-09-24 09:52:50] |
User877753 - Posts: 152 |
Made a gif : see attached.
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[2020-09-24 10:11:36] |
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We want you to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-09-24 10:50:12] |
User877753 - Posts: 152 |
Still does not work properly (see png). I disconnected and reconnected (more than a dozen times...). Same thing happens : on reconnection, ask depth gradually collapses, and the blue/yellow painting lag on every up move - it's ok on down move. In the attached gif, (dom - dax up move.gif) the feed has been reconnectted 90 seconds ago. Ask depth has crumbled. When the DAX goez up, - DAX 5 yellow/blue painting is ok - DAX 25 lags, et won't catch the right position. Ask depth still missing. |
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[2020-09-25 02:09:45] |
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We apologize for the delay. We did not see any problem with the market depth data on the server for that symbol for EUREX. And we did reset the market depth data on the real-time server process but apparently this has not resolved it. Are you noticing this on a sub instance of Sierra Chart? Disable Global Settings >> Symbol Settings >> Use Custom Symbol Settings Values. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-25 02:11:10
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[2020-09-25 10:47:11] |
User877753 - Posts: 152 |
Thanks for your answer. Indeed, I had set a custom setting value for DAX 25 : price display format = 1 instead of 0.1 ... Everything fine now. Best regards, |
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