Support Board
Date/Time: Tue, 11 Feb 2025 20:18:02 +0000
SC not picking up CQG data feed (fromAMP)
View Count: 432
| [2020-09-21 15:46:22] |
| User167905 - Posts: 1 |
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Pre March 2020 I had SC connected to CQG live Futures data (CME bundle) via AMP This subscription ran out during covid-19 and today I renewed the subscription to CME bundle TOB , Top of Board However, when I fire up Sierra Charts it throws up an error 'current service package does not support this function.....' Is there something I've missed? I thought SC came free with AMP package 3! |
| [2020-09-21 18:04:25] |
| John - SC Support - Posts: 37886 |
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First, use the Forced Login option to ensure that your local system is synced up with our servers. Refer to the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you have a problem after this, then attach your message log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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