Support Board
Date/Time: Sat, 23 Nov 2024 05:27:30 +0000
CTS T4
View Count: 2284
| [2013-04-17 19:42:24] |
| Scott Perry - Posts: 17 |
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Can't get a connection feed to CTS T4. I have followed all instructions from Top Step Trader. I can't seem to find the issue. Below is my log. Software version: 965 | 2013-04-17 14:34:21 Current Service Package: 3 | 2013-04-17 14:34:21 Usage end date: 2013-05-18 | 2013-04-17 14:34:21 Sierra Chart Historical Data Service is included. | 2013-04-17 14:34:21 Active service: CTS T4 | 2013-04-17 14:34:21 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-17 14:34:21 2013-04-17 14:34:21 Local computer clock time | 2013-04-17 14:34:21 2013-04-17 19:34:21 GMT time | 2013-04-17 14:34:21 2013-04-17 14:34:21 Time zone adjusted time | 2013-04-17 14:34:21 Time difference to server time: 0 seconds. | 2013-04-17 14:34:21 Program path: C:\SierraChart\ | 2013-04-17 14:34:21 Data Files path: C:\SierraChart\Data\ | 2013-04-17 14:34:21 OS Version Number: 5.1 | 2013-04-17 14:34:21 Active service: CTS T4 | 2013-04-17 14:39:30 Active service: CTS T4 | 2013-04-17 14:39:51 |
| [2013-04-17 19:56:21] |
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Please follow through the instructions on this page: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#Set-upInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-17 20:55:38] |
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From user: I've done all of this... confused more than ever. Everything is in place properly but can't get green light for connection. Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support Date Time Of Last Edit: 2013-04-17 21:18:56
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| [2013-04-17 20:56:10] |
| Scott Perry - Posts: 17 |
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I'm needing some help please... everything is in the fields as it should be... I have contacted Top Step Trader and confirmed. I can't understand why I can't get a connection. Please help. Scott Perry (Number removed) Date Time Of Last Edit: 2013-04-17 21:18:19
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| [2013-04-17 21:18:06] |
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We tried calling but got voicemail. Within Sierra Chart could you please select File >>Connect to Data Feed. If you get a connection then good, if not then post the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-17 21:20:39] |
| Scott Perry - Posts: 17 |
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Sorry about that... anyway you can call back... will keep line open and look for the call. Scott Perry 501-352-7740 |
| [2013-04-17 22:22:17] |
| Scott Perry - Posts: 17 |
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The Message Log has one line of data, which is the following: Active service: CTS T4 | 2013-04-17 17:13:58 This is all that there is in the log after I try to connect. Don't get it. |
| [2013-04-17 22:54:17] |
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This probably means you are running the non-CLR version. You will need to update to a compatible version of Sierra Chart for T4, by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-17 22:54:47
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| [2013-04-17 23:04:46] |
| Scott Perry - Posts: 17 |
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Ok I updated to the compatible version, by selecting Help >> Download Prerelease. The following is from the Message Log: Software version: 965 | 2013-04-17 18:00:07 Current Service Package: 3 | 2013-04-17 18:00:07 Usage end date: 2013-05-18 | 2013-04-17 18:00:07 Sierra Chart Historical Data Service is included. | 2013-04-17 18:00:07 Active service: CTS T4 | 2013-04-17 18:00:07 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-17 18:00:07 2013-04-17 18:00:07 Local computer clock time | 2013-04-17 18:00:07 2013-04-17 23:00:07 GMT time | 2013-04-17 18:00:07 2013-04-17 18:00:07 Time zone adjusted time | 2013-04-17 18:00:07 Time difference to server time: 0 seconds. | 2013-04-17 18:00:07 Program path: C:\SierraChart\ | 2013-04-17 18:00:07 Data Files path: C:\SierraChart\Data\ | 2013-04-17 18:00:07 OS Version Number: 5.1 | 2013-04-17 18:00:07 Connecting to CTS T4 Live server. | 2013-04-17 18:00:14 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-17 18:00:50 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-17 18:00:50 To prevent further connection attempts, select File >> Disconnect. | 2013-04-17 18:00:50 Disconnected from CTS T4. | 2013-04-17 18:00:50 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-17 18:00:50 Connecting to CTS T4 Live server. | 2013-04-17 18:00:55 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-17 18:01:26 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-17 18:01:26 To prevent further connection attempts, select File >> Disconnect. | 2013-04-17 18:01:26 Disconnected from CTS T4. | 2013-04-17 18:01:26 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-17 18:01:26 Connecting to CTS T4 Live server. | 2013-04-17 18:01:31 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-17 18:02:01 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-17 18:02:01 To prevent further connection attempts, select File >> Disconnect. | 2013-04-17 18:02:01 |
| [2013-04-17 23:37:46] |
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Someone else asked the same question today. Please see our response here: Trying to Connect to TopStep Trader T4 | Post: 2083 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-18 07:04:00] |
| KhaosTrader - Posts: 128 |
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Make sure your broker enables the use of sierra charts.. Its required for the T4, they make some setting on their end. Good Luck, KhoasTrader |
| [2013-04-18 20:05:32] |
| joshtrader - Posts: 488 |
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Sierra will work fine with TST's default setup, nothing special required.
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| [2013-04-18 22:35:22] |
| User86907 - Posts: 18 |
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Had the same issue and setting server to sim. Did the trick.
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| [2013-04-18 23:47:43] |
| User86907 - Posts: 18 |
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Hey Guys I got this from TST. Hello, The log in details in the email are for your T4 Simulated platform. Sierra Charts are fully enabled on our end and you're correct that your Sierra Chart setting needs to be in Live mode. You may need different, Sierra Chart-specific log in information, but unfortunately I do not have those specifics. I would advise you to contact Sierra Chart support. I downloaded the pre-release plus set it to sim which does connect but now I'm told it needs to run live. Which it doesnt connect when live only sim. I get the following.... Software version: 965 | 2013-04-18 19:46:51 Current Service Package: 5 | 2013-04-18 19:46:51 Usage end date: 2013-05-25 | 2013-04-18 19:46:51 Sierra Chart Historical Data Service is included. | 2013-04-18 19:46:51 Active service: CTS T4 | 2013-04-18 19:46:51 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-18 19:46:51 2013-04-18 19:46:51 Local computer clock time | 2013-04-18 19:46:51 2013-04-18 23:46:51 GMT time | 2013-04-18 19:46:51 2013-04-18 19:46:51 Time zone adjusted time | 2013-04-18 19:46:51 Time difference to server time: 28 seconds. | 2013-04-18 19:46:51 Program path: C:\SierraChart\ | 2013-04-18 19:46:51 Data Files path: C:\SierraChart\Data\ | 2013-04-18 19:46:51 OS Version Number: 6.1 | 2013-04-18 19:46:51 Connecting to CTS T4 Live server. | 2013-04-18 19:46:57 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:46:58 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:46:58 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:46:58 Disconnected from CTS T4. | 2013-04-18 19:46:58 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:46:58 Connecting to CTS T4 Live server. | 2013-04-18 19:47:03 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:47:03 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:47:03 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:47:03 Disconnected from CTS T4. | 2013-04-18 19:47:03 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:47:03 Connecting to CTS T4 Live server. | 2013-04-18 19:47:08 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:47:08 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:47:08 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:47:08 Disconnected from CTS T4. | 2013-04-18 19:47:08 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:47:08 TIA |
| [2013-04-19 00:02:39] |
| KhaosTrader - Posts: 128 |
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Yeah it needs to be in sim mode, for it to work, they told me it shouldnt be in sim mode, but they are wrong, needs to be sim. Also the TopStep folks need to change a setting so that you can use SierraCharts.. The great thing about using this software is not only is it great for chart based trading, but the OCO orders are held on the server. I verified this OCO server held capability for orders initiated in SierraCharts, and happy to say it works. |
| [2013-04-19 00:55:56] |
| User86907 - Posts: 18 |
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Thanks
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| [2013-04-19 01:21:25] |
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What Top Step Trader is saying is that you need to disable Trade >> Trade Simulation Mode in order for orders to go to the T4 system for them to be monitored. Since you are not actually trading a live account, at least not initially, you do need to enable "Use Sim Server" in the T4 Connection Details in Global Settings >> Data/Trade Service Settings. So this is the difference and where the point of confusion is. They do need to clarify this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-19 01:22:14
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| [2013-04-19 02:01:13] |
| User86907 - Posts: 18 |
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Ah yes I see thanks for the clarity.
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| [2013-06-21 05:59:53] |
| User86907 - Posts: 18 |
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Software version: 990 | 2013-06-21 01:47:54 Current Service Package: 5 | 2013-06-21 01:47:54 Usage end date: 2013-08-26 | 2013-06-21 01:47:54 Sierra Chart Historical Data Service is included. | 2013-06-21 01:47:54 Active service: CTS T4 | 2013-06-21 01:47:54 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-21 01:47:54 2013-06-21 01:47:54 Local computer clock time | 2013-06-21 01:47:54 2013-06-21 05:47:54 GMT time | 2013-06-21 01:47:54 2013-06-21 01:47:54 Time zone adjusted time | 2013-06-21 01:47:54 Time difference to server time: 11 seconds. | 2013-06-21 01:47:54 Program path: C:\SierraChart2\ | 2013-06-21 01:47:54 Data Files path: C:\SierraChart2\Data\ | 2013-06-21 01:47:54 OS Version Number: 6.1 | 2013-06-21 01:47:54 Connecting to CTS T4 Simulation server. | 2013-06-21 02:10:11 Failed to login to CTS T4. Reason: LockedOut | 2013-06-21 02:10:14 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-21 02:10:14 To prevent further connection attempts, select File >> Disconnect. | 2013-06-21 02:10:14 Disconnected from CTS T4. | 2013-06-21 02:10:14 Will reconnect to the server in 3 minutes. Select File >> Disconnect to prevent further connection attempts. | 2013-06-21 02:10:14 Having trouble connecting. For TST set to sim server and disabled trade sim mode. But doesnt connect Thanks Date Time Of Last Edit: 2013-06-21 06:10:43
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| [2013-06-21 07:22:16] |
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This is the problem: Failed to login to CTS T4. Reason: LockedOut | 2013-06-21 02:10:14 Please contact Top Step Trader and let them know you are getting a LockedOut message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-21 07:22:32
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| [2013-06-21 10:18:34] |
| User86907 - Posts: 18 |
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thx
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