Support Board
Date/Time: Sat, 23 Nov 2024 09:18:49 +0000
Post From: CTS T4
| [2013-04-18 23:47:43] |
| User86907 - Posts: 18 |
|
Hey Guys I got this from TST. Hello, The log in details in the email are for your T4 Simulated platform. Sierra Charts are fully enabled on our end and you're correct that your Sierra Chart setting needs to be in Live mode. You may need different, Sierra Chart-specific log in information, but unfortunately I do not have those specifics. I would advise you to contact Sierra Chart support. I downloaded the pre-release plus set it to sim which does connect but now I'm told it needs to run live. Which it doesnt connect when live only sim. I get the following.... Software version: 965 | 2013-04-18 19:46:51 Current Service Package: 5 | 2013-04-18 19:46:51 Usage end date: 2013-05-25 | 2013-04-18 19:46:51 Sierra Chart Historical Data Service is included. | 2013-04-18 19:46:51 Active service: CTS T4 | 2013-04-18 19:46:51 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-18 19:46:51 2013-04-18 19:46:51 Local computer clock time | 2013-04-18 19:46:51 2013-04-18 23:46:51 GMT time | 2013-04-18 19:46:51 2013-04-18 19:46:51 Time zone adjusted time | 2013-04-18 19:46:51 Time difference to server time: 28 seconds. | 2013-04-18 19:46:51 Program path: C:\SierraChart\ | 2013-04-18 19:46:51 Data Files path: C:\SierraChart\Data\ | 2013-04-18 19:46:51 OS Version Number: 6.1 | 2013-04-18 19:46:51 Connecting to CTS T4 Live server. | 2013-04-18 19:46:57 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:46:58 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:46:58 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:46:58 Disconnected from CTS T4. | 2013-04-18 19:46:58 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:46:58 Connecting to CTS T4 Live server. | 2013-04-18 19:47:03 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:47:03 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:47:03 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:47:03 Disconnected from CTS T4. | 2013-04-18 19:47:03 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:47:03 Connecting to CTS T4 Live server. | 2013-04-18 19:47:08 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-04-18 19:47:08 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-18 19:47:08 To prevent further connection attempts, select File >> Disconnect. | 2013-04-18 19:47:08 Disconnected from CTS T4. | 2013-04-18 19:47:08 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-18 19:47:08 TIA |