Support Board
Date/Time: Sun, 09 Feb 2025 06:27:04 +0000
Simulated Futures Trading Service (real-time) not working
View Count: 630
| [2020-08-12 17:14:28] |
| User389369 - Posts: 6 |
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Hi, I have set up my Sierra Chart account through AMP, but I'm unable to get the trading evaluator to download the historical data. This results in the intraday chart not loading. I am able to load data through the trading evaluator (delayed) and SC futures order routing service, so I am unsure what the issue is with the trading evaluator (real-time). Here are the message logs for when I try to load the intraday chart using the trading evaluator service - Triggering next historical data download in queue. | 2020-08-12 10:07:45.146 Trading Evaluator | Starting real-time market data updates for: MESU20. ID: 1 | 2020-08-12 10:07:45.294 Trading Evaluator | Requesting security definition data for: MESU20. ID: 1 | 2020-08-12 10:07:45.294 No historical data client is currently set to download historical Intraday data for MESU20. | 2020-08-12 10:07:45.294 Real-time Intraday chart data file updates started for MESU20 | 2020-08-12 10:07:45.294 Intraday chart data file opened for MESU20 | 2020-08-12 10:07:45.294 Symbol Error - MESU20 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-08-12 10:07:45.408 Trading Evaluator | Received security definition for symbol MESU20 | 2020-08-12 10:07:45.408 MESU20[M] 950 Trades #1 | StartDateTimeForLoadingOrderFills: 2020-07-13 13:30:00 | 2020-08-12 10:07:45.570 Would appreciate advice on how to fix this as the simulated futures trading service is included in package 3 and I am paying for the denali data feed. Thank you! Date Time Of Last Edit: 2020-08-12 17:16:40
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| [2020-08-12 17:57:19] |
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Refer to: Simulated Futures Trading Service: Accessing Real-time Data You are not currently using the Denali Exchange Data Feed and therefore have access to the delayed data only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-12 17:57:57
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| [2020-08-12 18:00:31] |
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We will look into why you are not getting historical data. You should at least get that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 20:39:30] |
| User389369 - Posts: 6 |
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Makes sense, I will reach out to AMP on activating the Denali Exchange Data Feed. Thank you for the quick response.
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