Support Board
Date/Time: Mon, 10 Feb 2025 01:22:05 +0000
Post From: Simulated Futures Trading Service (real-time) not working
| [2020-08-12 17:14:28] |
| User389369 - Posts: 6 |
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Hi, I have set up my Sierra Chart account through AMP, but I'm unable to get the trading evaluator to download the historical data. This results in the intraday chart not loading. I am able to load data through the trading evaluator (delayed) and SC futures order routing service, so I am unsure what the issue is with the trading evaluator (real-time). Here are the message logs for when I try to load the intraday chart using the trading evaluator service - Triggering next historical data download in queue. | 2020-08-12 10:07:45.146 Trading Evaluator | Starting real-time market data updates for: MESU20. ID: 1 | 2020-08-12 10:07:45.294 Trading Evaluator | Requesting security definition data for: MESU20. ID: 1 | 2020-08-12 10:07:45.294 No historical data client is currently set to download historical Intraday data for MESU20. | 2020-08-12 10:07:45.294 Real-time Intraday chart data file updates started for MESU20 | 2020-08-12 10:07:45.294 Intraday chart data file opened for MESU20 | 2020-08-12 10:07:45.294 Symbol Error - MESU20 is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2020-08-12 10:07:45.408 Trading Evaluator | Received security definition for symbol MESU20 | 2020-08-12 10:07:45.408 MESU20[M] 950 Trades #1 | StartDateTimeForLoadingOrderFills: 2020-07-13 13:30:00 | 2020-08-12 10:07:45.570 Would appreciate advice on how to fix this as the simulated futures trading service is included in package 3 and I am paying for the denali data feed. Thank you! Date Time Of Last Edit: 2020-08-12 17:16:40
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