Support Board
Date/Time: Sun, 09 Feb 2025 02:48:29 +0000
market data
View Count: 617
| [2020-08-05 18:46:28] |
| User273004 - Posts: 5 |
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I have followed your instructions but still not getting any data on open charts and on top left corner of pltform it states not connected in red> Reading Internal Order ID file. | 2020-08-05 13:44:47.877 Reading Trade Orders file. | 2020-08-05 13:44:47.963 Reading Trade Positions file. | 2020-08-05 13:44:47.963 Reading Account Balance file. | 2020-08-05 13:44:47.964 UDPListener (1420). Port 22904 | Listening on UDP port 22904. | 2020-08-05 13:44:47.979 Software version: 2144 32-bit | 2020-08-05 13:44:47.979 Primary Thread ID: 6052 | 2020-08-05 13:44:47.979 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-08-05 13:44:47.979 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-08-05 13:44:47.979 * Allow Support for Sierra Chart Data Feeds is disabled. | 2020-08-05 13:44:47.979 Current selected Data/Trading service: Trading Evaluator - Delayed | 2020-08-05 13:44:47.979 Custom symbol settings values: enabled | 2020-08-05 13:44:47.979 Chart Update Interval: 500 | 2020-08-05 13:44:47.979 Intraday Data Storage Time Unit: 0 | 2020-08-05 13:44:47.979 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-05 13:44:47.979 2020-08-05 18:44:47 Local computer time | 2020-08-05 13:44:47.979 2020-08-05 17:44:47 Local computer time in UTC | 2020-08-05 13:44:47.979 2020-08-05 13:44:47 Local computer time in SC Time Zone | 2020-08-05 13:44:47.979 2020-08-05 17:44:46 Server time in UTC | 2020-08-05 13:44:47.979 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-08-05 13:44:47.979 Program path: D:\SierraChart\ | 2020-08-05 13:44:47.979 Data Files path: D:\SierraChart\Data\ | 2020-08-05 13:44:47.979 OS Version Number: 10.0 | 2020-08-05 13:44:47.979 Locale Setting: C | 2020-08-05 13:44:47.979 Allowed protected custom studies: | 2020-08-05 13:44:47.979 Checking for new symbol settings. Requested symbol settings MD5 for service code tradesimulation.dtctrading. Request ID: 1. | 2020-08-05 13:44:47.980 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-08-05 13:44:48.004 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-08-05 13:44:48.034 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-08-05 13:44:48.034 Received 5 login tokens. | 2020-08-05 13:44:48.102 Symbol settings MD5 received. Request ID: 1. | 2020-08-05 13:44:48.139 Symbol settings are up-to-date for tradesimulation.dtctrading. | 2020-08-05 13:44:48.139 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-08-05 13:44:51.138 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-08-05 13:44:53.137 * |
| [2020-08-05 19:13:05] |
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Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 19:35:33] |
| User273004 - Posts: 5 |
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I dont want live services yet I want delayed data, i was told by the previous advisor that it is free to get delayed data, he sent me instructions and i followed them but it does not work, i relied to him and he told me to forward the log which I did but we are back to square one with your reply.
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| [2020-08-05 19:50:21] |
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No delayed data is not free. There are no exchange fees but it is not free.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-05 20:11:52] |
| User273004 - Posts: 5 |
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how much is it?
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| [2020-08-06 05:08:00] |
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It will be 36 USD per month. For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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