Support Board
Date/Time: Sat, 08 Feb 2025 23:47:40 +0000
Why was level 5 package access terminated?
View Count: 530
| [2020-08-03 09:43:58] |
| User450463 - Posts: 128 |
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I am in the process of switching from Rithmic to SC Order Routing/Data Feed. My free month on the data feed expired 7/31. WHY AM I UNABLE TO CONNECT TO RITHMIC WITH SIERRA CHART though? The account control panel says my time has expired and I'm in free mode. I PAY FOR LEVEL 5 THROUGH AMP FUTURES, they pay for the level 5 at the discounted price of $25 per month directly from my account. So why are the level 5 features disabled? (My Market Profile chart is BLANK.) You need to get my software ENABLED ASAP.The data feed should be switched over this morning, but there was NO EXCUSE for disabling my software. I am unable to examine the Market Profile for the trading day ahead at this point. Why don't you people hire someone to answer the phone so we can get a timely level of support? |
| [2020-08-03 10:00:49] |
| User450463 - Posts: 128 |
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I just got off CHAT with AMP. They tell me that SC disables the software EVERY MONTH like this. What is the problem here? They tell me this is going to happen every month and I have to contact them to re-enable it. Need some answers. |
| [2020-08-03 11:17:17] |
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Post #1 and #2 are full of inaccuracies. AMP disabled your account from renewing on 2020-07-27 13:39:12 UTC time. It was them who deliberately did that. This is why it is, you should be in control. You should fully pay for your account and not leave anything to billing through AMP. Also we will be increasing the price for package 5 through AMP to ~31 USD per month. So rather than coming to all of these incorrect conclusions, put yourself in control. Do not let your broker handle this. You need to handle this, by paying directly for Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-03 11:33:34
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