Support Board
Date/Time: Sat, 08 Feb 2025 20:50:35 +0000
platform massage
View Count: 516
| [2020-07-28 17:46:59] |
| User982793 - Posts: 14 |
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User Message: hi i got cts fix [1]closed massage what is this and how can be solved ---------------------------------------- Selected Data/Trading service: CTS T4 FIX ---------------------------------------- Log: Reading Internal Order ID file. | 2020-07-28 17:27:37.919 Reading Trade Orders file. | 2020-07-28 17:27:38.050 Reading Trade Positions file. | 2020-07-28 17:27:38.051 Reading Account Balance file. | 2020-07-28 17:27:38.052 Subscribing to symbol for symbol alert. XAUUSD | 2020-07-28 17:27:38.053 UDPListener (1472). Port 22904 | Listening on UDP port 22904. | 2020-07-28 17:27:38.079 Software version: 2138 32-bit | 2020-07-28 17:27:38.079 Primary Thread ID: 37444 | 2020-07-28 17:27:38.079 Usage end date: 2020-08-18 | 2020-07-28 17:27:38.079 Enabled for: Sierra Chart Historical Data Service. | 2020-07-28 17:27:38.079 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-07-28 17:27:38.079 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-07-28 17:27:38.079 Enabled for exchange2: CME (Trading Account Required) | 2020-07-28 17:27:38.079 Enabled for exchange2: CBOT (Trading Account Required) | 2020-07-28 17:27:38.079 Enabled for exchange2: COMEX (Trading Account Required) | 2020-07-28 17:27:38.079 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-07-28 17:27:38.079 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-07-28 17:27:38.079 Current selected Data/Trading service: CTS T4 FIX | 2020-07-28 17:27:38.079 Custom symbol settings values: enabled | 2020-07-28 17:27:38.079 Chart Update Interval: 500 | 2020-07-28 17:27:38.079 Intraday Data Storage Time Unit: 0 | 2020-07-28 17:27:38.079 Time Zone: +00:00:00 (UTC+00) | 2020-07-28 17:27:38.079 2020-07-28 20:27:37 Local computer time | 2020-07-28 17:27:38.079 2020-07-28 17:27:37 Local computer time in UTC | 2020-07-28 17:27:38.079 2020-07-28 17:27:37 Local computer time in SC Time Zone | 2020-07-28 17:27:38.079 2020-07-28 17:27:34 Server time in UTC | 2020-07-28 17:27:38.079 Local computer UTC time and Server UTC time difference: 3 seconds. | 2020-07-28 17:27:38.079 Program path: C:\SierraChart\ | 2020-07-28 17:27:38.079 Data Files path: C:\SierraChart\Data\ | 2020-07-28 17:27:38.079 OS Version Number: 10.0 | 2020-07-28 17:27:38.080 Locale Setting: C | 2020-07-28 17:27:38.080 Allowed protected custom studies: | 2020-07-28 17:27:38.080 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. | 2020-07-28 17:27:38.097 Using Bid/Ask average for last trade price for XAUUSD | 2020-07-28 17:27:38.101 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2020-07-28 17:31:20.684 CTS T4 FIX | Firm: interactive broker | 2020-07-28 17:31:20.684 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2020-07-28 17:31:20.930 CTS FIX socket (1) | Connecting to IP: 74.201.6.106. | 2020-07-28 17:31:20.930 CTS FIX: Connected to FIX server. | 2020-07-28 17:31:21.149 CTS FIX: Sending the Logon message. LocalCompID=SierraChart. | 2020-07-28 17:31:21.399 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2020-07-28 17:31:22.168 CTS FIX: (Recv) >> 8=FIX.4.29=15035=534=149=interactive broker56=SierraChart50=T4FIX52=20200728-17:31:19.22358=Login failed: most likely incorrect user and password combination10=005 | 2020-07-28 17:31:22.168 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2020-07-28 17:31:22.168 CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2020-07-28 17:31:22.168 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2020-07-28 17:31:22.168 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2020-07-28 17:31:22.168 CTS FIX: (Send) << 8=FIX.4.29=10035=549=SierraChart56=interactive broker34=252=20200728-17:31:21.66858=Received Logout message.10=067 | 2020-07-28 17:31:22.168 CTS FIX socket (1) | CloseSocket call. | 2020-07-28 17:31:22.168 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-28 17:31:22.168 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-28 17:31:22.168 CTS FIX socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-07-28 17:31:22.168 CTS T4 FIX | Disconnected. | 2020-07-28 17:31:22.183 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-28 17:31:22.183 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2020-07-28 17:31:22.435 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-07-28 17:31:22.435 CTS FIX socket (1) | Closed. | 2020-07-28 17:31:22.435 Date Time Of Last Edit: 2020-07-28 18:40:33
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| [2020-07-28 18:39:44] |
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This is the relevant error message: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2020-07-28 17:31:17.682
CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2020-07-28 17:31:17.682 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2020-07-28 17:31:17.682 * You need to contact your broker and find out how the Username, Password, Firm, Live/Simulation Server settings need to be set in File >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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