Support Board
Date/Time: Sat, 08 Feb 2025 23:54:16 +0000
Post From: platform massage
| [2020-07-28 18:39:44] |
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This is the relevant error message: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2020-07-28 17:31:17.682
CTS T4 FIX | Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2020-07-28 17:31:17.682 * CTS T4 FIX | One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2020-07-28 17:31:17.682 * You need to contact your broker and find out how the Username, Password, Firm, Live/Simulation Server settings need to be set in File >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |