Support Board
Date/Time: Sat, 08 Feb 2025 14:13:57 +0000
Connection error
View Count: 715
| [2020-07-13 12:18:26] |
| User977098 - Posts: 28 |
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Hello, I am having a connection error. SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11098 | 2020-07-13 14:13:01.255 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2020-07-13 14:13:01.256 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2020-07-13 14:13:01.256 DTC Client socket (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2020-07-13 14:13:01.256 * DTC Client socket (3) | CloseSocket call. | 2020-07-13 14:13:01.256 DTC Client socket (3) | Closed. | 2020-07-13 14:13:01.256 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-13 14:13:01.256 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-13 14:13:01.256 DTC Client socket (0) | CloseSocket call. | 2020-07-13 14:13:01.271 SC Futures Order Routing/Data | Disconnected. | 2020-07-13 14:13:01.271 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-13 14:13:01.271 I have read that this is often a firewall issue, although I have not changed and settings here and I double checked just in case anyway and there was not error there. Do you have any other suggestions? |
| [2020-07-13 18:41:06] |
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DTC Client socket (3) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2020-07-13 14:13:01.256 * Based upon this message and based upon the timing of it, this absolutely is a problem on your system regarding the network connectivity from Sierra Chart and it looks like a firewall issue.Try restarting your computer into Windows Safe Mode with Networking support. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-13 18:51:38] |
| User977098 - Posts: 28 |
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Yes, correct. SC works when booted in safe mode. Any further pointers how to resolve this my end? |
| [2020-07-13 19:38:10] |
| User977098 - Posts: 28 |
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All sorted. Not all instances had access through firewall. |
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