Support Board
Date/Time: Sat, 08 Feb 2025 11:09:57 +0000
Customer is not able to run a 2nd instance of Sierra Charts
View Count: 557
| [2020-07-08 23:44:09] |
| ampjohnny - Posts: 13 |
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They are getting the following error messages within the logs. Error getting address info for download2.sierrachart.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2020-07-09 09:24:09.517 * Failed to download software update due to an error. Request ID: 1. | 2020-07-09 09:24:09.517 * The customer is saying it was working fine this morning, were there any recent changes that might be causing this particular issue? |
| [2020-07-09 00:19:30] |
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Well first in regards to additional instances have them update: Software Download: Fast Update That is necessary to be able to use sub instances if they are running an older version. This error is a DNS error on the users side: Error getting address info for download2.sierrachart.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2020-07-09 09:24:09.517 * They would need to consult with their ISP about this or try again: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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