Support Board
Date/Time: Sat, 08 Feb 2025 13:45:33 +0000
Post From: Customer is not able to run a 2nd instance of Sierra Charts
| [2020-07-08 23:44:09] |
| ampjohnny - Posts: 13 |
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They are getting the following error messages within the logs. Error getting address info for download2.sierrachart.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. | 2020-07-09 09:24:09.517 * Failed to download software update due to an error. Request ID: 1. | 2020-07-09 09:24:09.517 * The customer is saying it was working fine this morning, were there any recent changes that might be causing this particular issue? |