Support Board
Date/Time: Fri, 07 Feb 2025 23:02:39 +0000
No past data loading in Greenchart
View Count: 525
| [2020-06-17 21:58:53] |
| GCAdmin - Posts: 35 |
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Could you please clear up why there is no past data loading on a brand new computer that has never had greenchart installed on it before? The first time we installed greenchart on it was yesterday and the only data loading was current data for the day as the time was passing. no other data was available. No past data was loaded. In the Greenchart settings we had "days to load" set to 100 and it was not allowing us to select a start date further back than 2020-06-15. Can you please tell us how to resolve this or what could be causing the issue. This is an urgent matter. Please give me an update ASAP.
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Attachment Deleted.  unnamed.png / V - Attached On 2020-06-17 21:55:54 UTC - Size: 595.91 KB - 192 views |
| [2020-06-18 04:28:25] |
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Could you please clear up why there is no past data loading on a brand new computer that has never had greenchart installed on it before? This will be the result of a network communication problem.Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Specifically this is the section about this kind of issue: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-18 04:29:01
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