Support Board
Date/Time: Mon, 25 Nov 2024 07:50:31 +0000
AMP/TTnet connected with SC feed
View Count: 1647
| [2014-01-27 00:50:27] |
| bwalks123 - Posts: 122 |
|
Hi I am currently connected via amp/ttnet and have paid for and activated my SC real time and historical data feed ($35) but for some reason i cannot get the {M} to show up after the CME symbol showing i am connected to SC feed and not tt? I Have restarted SC a couple time but still nothing? I am wanting to see data for ES, NQ, YM and GC. thx |
| [2014-01-27 01:53:36] |
| |
|
Do you have Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds enabled? If not, then enable it and reconnect to the data feed with the commands on the File menu. If you do, then perform a Full Reset of the symbol settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps There was a recent version or two that had a problem with the processing of the Symbol Settings that might have affected them and this is why we recommend a Full Reset. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-27 05:28:17
|
| [2014-01-27 04:45:14] |
| bwalks123 - Posts: 122 |
|
Tried the above and still have no luck! Should I update to the newest version of SC 1084? I am currently running 1082. Internet is solid and I have a stable connection with AMP/TTnet. Also, SC data feed is activated in my account management. thx
|
| [2014-01-27 05:29:18] |
| |
|
We could give you a call and use remote assistance and look into the problem. Or you can post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log The version you are running is fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-27 05:33:26] |
| bwalks123 - Posts: 122 |
|
Here is my Message Log below Software version: 1082 | 2014-01-27 00:31:09 Enabled for: Sierra Chart Historical Data Service. | 2014-01-27 00:31:09 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-27 00:31:09 Active service: AMP/TTNet | 2014-01-27 00:31:09 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-01-27 00:31:09 2014-01-26 21:31:09 Local computer clock time | 2014-01-27 00:31:09 2014-01-27 05:31:09 GMT time | 2014-01-27 00:31:09 2014-01-27 00:31:09 Time zone adjusted time | 2014-01-27 00:31:09 Time difference to server time: 2 seconds. | 2014-01-27 00:31:09 Program path: C:\SierraChart\ | 2014-01-27 00:31:09 Data Files path: C:\SierraChart\Data\ | 2014-01-27 00:31:09 OS Version Number: 6.1 | 2014-01-27 00:31:09 Checking for new symbol settings for ttamp | 2014-01-27 00:31:09 AMP/TTNet: Connecting. | 2014-01-27 00:31:14 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-01-27 00:31:14 The network socket is connected. | 2014-01-27 00:31:14 TT Price Feed FIX Session: Sending the Logon message. | 2014-01-27 00:31:14 TT FIX Price Feed session connected. | 2014-01-27 00:31:14 Starting the Orders session. Connecting to 12.41.48.53 port 10500... | 2014-01-27 00:31:14 The network socket is connected. | 2014-01-27 00:31:14 TT Orders FIX Session: Sending the Logon message. | 2014-01-27 00:31:14 TT FIX Orders session connected. | 2014-01-27 00:31:14 AMP/TTNet: Connected. | 2014-01-27 00:31:14 TT Gateway Status: Price server for the CME-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Order server for the CME-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Fill server for the CME-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Price server for the CME exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Order server for the CME exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Fill server for the CME exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Price server for the ICE_IPE-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Order server for the ICE_IPE-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Fill server for the ICE_IPE-A exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Price server for the ICE_IPE exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Order server for the ICE_IPE exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Fill server for the ICE_IPE exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Price server for the TTSIM exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Order server for the TTSIM exchange is Open | 2014-01-27 00:31:15 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2014-01-27 00:31:15 AMP/TTNet - Starting real-time market data updates for: ES-201403-CME | 2014-01-27 00:31:36 Requesting market data for ES-201403-CME. Depth levels: 1 | 2014-01-27 00:31:36 HD Request # 2 - Downloading Intraday chart data for ES-201403-CME to the file ES-201403-CME.scid. Service: ttamp | 2014-01-27 00:31:36 HD Request # 2 - Download start Date-Time: 2014-01-27 00:08:16.0 | 2014-01-27 00:31:36 HD Request # 2 - Using server: ttamp.sierracharts.com port 10149 | 2014-01-27 00:31:36 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-01-27 00:31:36 The network socket is connected. | 2014-01-27 00:31:37 HD Request # 2 - Sending historical data logon request message. | 2014-01-27 00:31:37 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-27 00:31:37 HD Request # 2 - Decompressing data. | 2014-01-27 00:31:37 HD Request # 2 - Receiving Intraday data for ES-201403-CME starting at 2014-01-27 00:08:16 | 2014-01-27 00:31:37 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-01-27 00:08:40 | 2014-01-27 00:31:37 The network socket for historical data has been closed. | 2014-01-27 00:31:37 HD Request # 2 - Received 951 records from 2014-01-27 00:08:16 to 2014-01-27 00:31:20 (23.1 minutes) and wrote 950 records for ES-201403-CME | 2014-01-27 00:31:37 Added 1 Time and Sales records to Intraday data file for ES-201403-CME after download. | 2014-01-27 00:31:37 HD Request # 2 - Intraday download COMPLETE for ES-201403-CME | 2014-01-27 00:31:37 Real-time Intraday chart data file updates started for ES-201403-CME | 2014-01-27 00:31:37 Requesting market depth updates for: ES-201403-CME if supported. | 2014-01-27 00:31:40 Requesting market data for ES-201403-CME. Depth levels: 5 | 2014-01-27 00:31:40 |
| [2014-01-27 05:35:28] |
| |
|
You need to restart Sierra Chart. Also during the logon process enable the Force Login checkbox on the Login window. This is the only problem so long as you are using the correct Sierra Chart Account Name which we would assume so. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-27 05:35:50
|
| [2014-01-27 13:22:08] |
| bwalks123 - Posts: 122 |
|
Ok so I have restarted SC multiple times and have enabled the Force Login check box but still no SC data connection. Where do I check for the correct Sierra Chart Account Name? Now that I have checked the force login it automatically logs me in and I cannot see the settings as it logs me in too fast.
|
| [2014-01-27 16:36:43] |
| |
|
Apparently you are using the wrong Account Name. You need to use the very same Account Name that you use to log into this Support Board with. Not the one that has been provided by a broker/ trading service. Restart Sierra Chart and press the Cancel button on the Login window and then you can update the Account Name and Password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-27 16:50:25] |
| bwalks123 - Posts: 122 |
|
Excellent that worked, thx so much! SC support is great
|
To post a message in this thread, you need to log in with your Sierra Chart account: