Support Board
Date/Time: Fri, 07 Feb 2025 20:07:44 +0000
[Programming Help] - please support, I can't connect, I get this notice, what should I do.
View Count: 594
| [2020-06-12 20:55:12] |
| User942756 - Posts: 2 |
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Reading Internal Order ID file. | 2020-06-12 16:49:53.099 Reading Trade Orders file. | 2020-06-12 16:49:53.197 Reading Trade Positions file. | 2020-06-12 16:49:53.198 Reading Account Balance file. | 2020-06-12 16:49:53.199 UDPListener (1496). Port 22904 | Listening on UDP port 22904. | 2020-06-12 16:49:53.224 Software version: 2115 32-bit | 2020-06-12 16:49:53.224 Primary Thread ID: 1144 | 2020-06-12 16:49:53.224 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-06-12 16:49:53.224 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2020-06-12 16:49:53.224 * Allow Support for Sierra Chart Data Feeds is enabled. | 2020-06-12 16:49:53.224 Current selected Data/Trading service: CQG WebAPI | 2020-06-12 16:49:53.224 Custom symbol settings values: enabled | 2020-06-12 16:49:53.224 Chart Update Interval: 500 | 2020-06-12 16:49:53.224 Intraday Data Storage Time Unit: 1 | 2020-06-12 16:49:53.224 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-06-12 16:49:53.224 2020-06-12 15:49:53 Local computer time | 2020-06-12 16:49:53.224 2020-06-12 20:49:53 Local computer time in UTC | 2020-06-12 16:49:53.224 2020-06-12 16:49:53 Local computer time in SC Time Zone | 2020-06-12 16:49:53.224 2020-06-12 20:49:51 Server time in UTC | 2020-06-12 16:49:53.224 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-06-12 16:49:53.224 Program path: C:\SierraChart\ | 2020-06-12 16:49:53.224 Data Files path: C:\SierraChart\Data\ | 2020-06-12 16:49:53.224 OS Version Number: 10.0 | 2020-06-12 16:49:53.224 Locale Setting: C | 2020-06-12 16:49:53.224 Allowed protected custom studies: | 2020-06-12 16:49:53.225 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2020-06-12 16:49:53.225 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-06-12 16:49:53.250 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-06-12 16:49:53.411 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-06-12 16:49:53.411 Received 5 login tokens. | 2020-06-12 16:49:53.770 Symbol settings MD5 received. Request ID: 1. | 2020-06-12 16:49:53.998 Symbol settings are up-to-date for cqg. | 2020-06-12 16:49:53.998 Files to Open on Start up | Opening file: MNQ 1.Cht | 2020-06-12 16:49:56.952 F.US.MNQM20 5 Min #1 | Reloading chart. | 2020-06-12 16:49:56.973 F.US.MNQM20 2 Min #2 | Reloading chart. | 2020-06-12 16:49:57.165 Starting DelayedDownloadMonitoringTimer | 2020-06-12 16:49:57.475 Starting HDTimeoutTimer | 2020-06-12 16:49:57.475 Historical data service client indicated that downloads are not enabled. Symbol: F.US.MNQM20. Data Type: Intraday data | 2020-06-12 16:49:57.475 Historical data download ID 1 not found when removing ID from outstanding request set. | 2020-06-12 16:49:57.475 F.US.MNQM20 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-06-12 16:49:57.542 F.US.MNQM20 2 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-06-12 16:49:57.680 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2020-06-12 16:49:59.186 * |
| [2020-06-12 21:47:17] |
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This is the problem: Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2020-06-12 16:49:53.224
Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-12 21:57:31] |
| User942756 - Posts: 2 |
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As I understand using the platform is free with future amp accounts, I already registered my cqg data on the platform,?
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| [2020-06-12 22:05:10] |
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We cannot help with this. You do need to pay for Sierra Chart. Follow these instructions to add usage time to your Sierra Chart account:
1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-13 03:54:53
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