Support Board
Date/Time: Mon, 25 Nov 2024 07:23:20 +0000
Open E Cry connection problems
View Count: 1277
| [2014-01-25 05:16:29] |
| User42397 - Posts: 19 |
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I'm not sure why I am getting the message below. When I try to pull up a chart, the thin yellow box near the upper right says "waiting to connect." I keep getting a meaage that says I need to do something to connect with Open E cry, but when I click on that link and try to log in, I am unsuccessful, even though I am using the User ID and password I use with Open E Cry. I'm not quite sure why I even have to have a connection to Open E Cry. What is it doing for me? Thanks. Software version: 1084 | 2014-01-24 22:11:30 Usage end date: 2014-02-10 | 2014-01-24 22:11:30 Enabled for: Sierra Chart Historical Data Service. | 2014-01-24 22:11:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-01-24 22:11:30 Active service: Open E Cry FIX/FAST | 2014-01-24 22:11:30 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-01-24 22:11:30 2014-01-24 21:11:30 Local computer clock time | 2014-01-24 22:11:30 2014-01-25 05:11:30 GMT time | 2014-01-24 22:11:30 2014-01-24 22:11:30 Time zone adjusted time | 2014-01-24 22:11:30 Time difference to server time: 24 seconds. | 2014-01-24 22:11:30 Program path: C:\SierraChart\ | 2014-01-24 22:11:30 Data Files path: C:\SierraChart\Data\ | 2014-01-24 22:11:30 OS Version Number: 6.1 | 2014-01-24 22:11:30 Checking for new symbol settings for oec | 2014-01-24 22:11:30 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-01-24 22:11:35 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-01-24 22:11:36 The network socket is connected. | 2014-01-24 22:11:36 The socket starting SSL connection. | 2014-01-24 22:11:36 SSL socket is now connected. | 2014-01-24 22:11:36 OEC FIX Trading session: Sending the Logon message. | 2014-01-24 22:11:36 OEC FIX Trading session: Received a Logout message. | 2014-01-24 22:11:36 OEC FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2014-01-24 22:11:36 The SSL socket was shut down successfully. | 2014-01-24 22:11:36 OEC FIX Trading session: Logged out and disconnected. | 2014-01-24 22:11:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-24 22:11:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-24 22:11:36 Disconnected from Open E Cry. | 2014-01-24 22:11:36 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-24 22:11:36 Date Time Of Last Edit: 2014-01-25 09:42:09
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| [2014-01-25 09:44:37] |
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The OEC production trading server is logging you out. We are not quite sure why. We assume that it is because of the weekend. In any case for the time being we recommend using Sierra Chart 1078 to connect to OEC because we are still working on resolving a market data problem with the new FIX/FAST connection. Use this link to install 1078: http://www.sierrachart.com/downloads/1078SierraChartSetupPrerelease.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-25 09:44:50
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