Support Board
Date/Time: Fri, 07 Feb 2025 09:45:45 +0000
Why I have to make a payment?
View Count: 7745
| [2020-05-29 22:15:57] |
| User662497 - Posts: 2 |
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Hello, I am an AMP customer with Sierra basic package that is free of charge I received an alert that I have to pay Sierra Chart within 3 days if I want to use your platform -Notice: Your account has 3 days of paid usage time left.
You can activate a paid Service Package for usage time and Make a Payment by selecting Help >> Add Usage Credit on the menu. If you cannot make a payment, use the Emergency Account Activation feature on your account. After going to that page you will see this link available. So Why I have to make a payment since the agreement with AMP is free of charge? Thanks Date Time Of Last Edit: 2020-05-29 22:28:52
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| [2020-05-30 06:26:42] |
| User662497 - Posts: 2 |
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Can you clarify this? Hello AMP Trading,
The usage time on your Sierra Chart account, AC******, will expire on 2020-05-31. To avoid an interruption, activate a Service Package for automatic renewal here: I have an active account with AMP package 3 Thanks Date Time Of Last Edit: 2020-05-30 06:29:46
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| [2020-05-30 06:34:50] |
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Regarding this, your Sierra Chart account which is provided through AMP is no longer being paid for through AMP. You need to contact AMP about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-30 06:35:32
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To post a message in this thread, you need to log in with your Sierra Chart account: