Support Board
Date/Time: Fri, 07 Feb 2025 05:10:58 +0000
[Programming Help] - Triggered trail stop didn't trigger
View Count: 596
| [2020-05-23 01:13:38] |
| vish100 - Posts: 111 |
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Hi, I placed a triggered trail stop order (with BE also) and NO target for a ticker called OOMA (US equity) The order buy entry was at 11.99 and 'trigger offset' and 'BE level offset' were both at 32 ticks. However when the price reached 12.31 (i.e. 32 ticks up) neither the BE nor the triggered trail stop were triggered and my stop loss remained at the original distance away (i.e. 32 ticks as well) Could you please look into this as I am planning to deploy this order type often? I was connected to the IB and all orders are managed by SC. Screenshot is attached. http://www.sierrachart.com/image.php?Image=1590196324982.png thanks |
 triggered trail stop didn't trigger.png / V - Attached On 2020-05-23 01:12:36 UTC - Size: 123.36 KB - 203 views |
| [2020-05-24 08:23:34] |
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We tested this and could not reproduce the issue. Update to the current version of Sierra Chart: Software Download: Fast Update This would not be relevant but do not use this setting with Interactive Brokers: Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-24 08:24:51
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| [2020-05-24 10:54:33] |
| vish100 - Posts: 111 |
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Ok thanks. Do I need to be logged into both SC and IB for things to work smoothly? It may have been that I went to sleep and IB got disconnected (not with SC) but just got logged out
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| [2020-05-24 13:08:38] |
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Yes for sure Sierra Chart must be connected: Order Types: Sierra Chart Management of Trailing Stop and Chase Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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