Support Board
Date/Time: Fri, 07 Feb 2025 04:15:44 +0000
Sierra Chart freezing with ES
View Count: 977
| [2020-05-21 19:05:51] |
| madness99 - Posts: 35 |
|
Hi, I have been having issues where Sierra Chart is freezing when I use ES. It freezes for good 5 to 10 seconds when the opening bell and the closing bell. Then during the middle of the day. it also freezes occasionally. I start Sierra Chart with the CL chartbook, then I launch a new instance that has the ES chartbook. I'll then open a third instance that would be my GC chartbook. It works fine most of the time but during opening and closing bell, it freezes for good 5 to 10 seconds. What I have tried to resolve the problem, I have reloaded a new chartbook it worked fine for few days the the same issue returns. I have also try to move Sierra Chart to another drive, but same problem. I am pretty sure it is something with the ES chart, if I don't have the ES chart open. Sierra Chart does not freeze up. Let me know what else I can try to resolve the issue. I have attached two time frames from the Message log that I noticed the freeze. It actually freeze my system for about 2 seconds. one at 4:30 and the 2nd one at 8:00 Thanks Jerome |
 First freeze.jpg / V - Attached On 2020-05-21 19:05:31 UTC - Size: 96.61 KB - 284 views Second freeze.jpg / V - Attached On 2020-05-21 19:05:36 UTC - Size: 34.78 KB - 238 views |
| [2020-05-21 19:53:50] |
| |
|
That Windows error code 1816 is extremely unusual. The first thing to look at is the chart update interval: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.5 - Chart Update Interval What studies are you using on the charts? And then refer to this section: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-21 22:20:54] |
| madness99 - Posts: 35 |
|
I use the following study on my chart Volume weighted Average Range Bar Predicator Pivot Points-Daily 500 hull(moving Average - Hull) 1000 hull(moving Average - Hull) Market Depth Historical Graph Volume weighted Average PRice Multiple VP Daily OHLC Daily OHLC High/Low for time period - extended I've uploaded a screenshot of my Chartbook High/Low for time period - extended VP: 5 days at end Date Time Of Last Edit: 2020-05-21 22:22:08
|
| 2020-05-21_18-21-16.jpg / V - Attached On 2020-05-21 22:21:44 UTC - Size: 1.1 MB - 354 views Attachment Deleted. |
To post a message in this thread, you need to log in with your Sierra Chart account: