Support Board
Date/Time: Fri, 07 Feb 2025 00:53:57 +0000
CBOT Data Issue
View Count: 1030
| [2020-05-17 22:08:07] |
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We are aware of an issue with CBOT data this evening. We are working on it. The cause is unknown at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-17 22:10:29] |
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It relates to CME channel 346 which is affecting other channels. We are going to implement a workaround as quickly as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-17 22:24:08] |
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We have implemented a patch, and we are releasing it among the several different servers. Just allow about 10 more minutes. The problem involves CME channel 346. The instrument definition for that channel, is not wrapping around, and was preventing further processing of the other channels. There is a problem on the CME side with channel 346. First time we have seen a problem like this. But we also see a design issue in our code, where one failed channel should not be holding up the processing of other functioning channels. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-17 23:14:27] |
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All CBOT channels are now functioning. We see that channel 346 has no symbols on it. There is 20 minutes of missing CBOT data starting at 6 PM US Eastern time, and that will be patched later in the evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 06:23:24] |
| Sierra_Chart Engineering - Posts: 18323 |
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But we also see a design issue in our code, where one failed channel should not be holding up the processing of other functioning channels.
This is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-18 10:16:22] |
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The missing historical data from 6 PM US Eastern time to approximately 6:21 PM US Eastern time for CBOT on 2020-05-17 has now been patched. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-18 10:16:37
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