Support Board
Date/Time: Thu, 06 Feb 2025 22:46:24 +0000
Only one chart open, Over symbol limit message appears
View Count: 611
| [2020-05-11 19:54:45] |
| LP30 - Posts: 9 |
|
I only have a single chart open, yet I receive a message saying "Over symbol limit". This happens when switching symbols in the chart. The message goes away after maybe 20 seconds. Why does this happen? Note: I am using the Sierra Chart Datafeed
|
 sierrachartsnapshot.PNG / V - Attached On 2020-05-11 19:53:10 UTC - Size: 71.47 KB - 209 views |
| [2020-05-12 00:48:08] |
| |
|
Refer to: Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-12 17:16:15] |
| LP30 - Posts: 9 |
|
So, when I open Sierra Chart I see on the top left "ST:0", meaning that there are zero symbols being tracked. Then, I proceed to open a watchlist with 100 symbols and cycle through the chart for each symbol one-by-one. Each time I update the symbol in the chart, the "ST" increments by one, so ST:1, ST:2, ST:3, etc. The "ST" symbol tracker never decreases. Once I exceed "ST:20", I start getting the "Over Symbol Limit" message and the "ST" counter only keeps increasing even after I have exceeded my 20 symbol limit. Is this the intended behavior? It seems to me like Sierra Chart should start unsubscribing from the old symbols in order to avoid exceeding the symbol limit. Simply disconnecting and reconnecting to the data feed will reset the "ST" number back to zero. However, having to do this after every 20 charts seems pretty cumbersome from a user-experience/UX perspective. |
| [2020-05-12 19:37:58] |
| |
|
Yes this is the intended behavior. The plan is for us to get that symbol limit removed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 05:21:19] |
| LP30 - Posts: 9 |
|
I see. So is disconnecting/reconnecting the data feed really the only solution? It feels a bit like having to disconnect and reconnect to your wifi each time after visiting 20 websites.
Date Time Of Last Edit: 2020-05-13 06:05:10
|
| [2020-05-13 20:23:27] |
| |
|
Yes that is the only solution for now. Otherwise, for now increase the symbol limit to 100. This can be done here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures It is only 10 USD a month more. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 20:23:56
|
To post a message in this thread, you need to log in with your Sierra Chart account: